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Collections Analyst

  • Application Deadline: Dec. 20, 2019
  • London
  • Application Deadline: Dec. 20, 2019
  • London

The Role

The Collections Analyst position is both intense and rewarding. It focuses on teamwork within the office and on positive collections balances of the Meltwater client base, ranging from Fortune 500 companies to government departments and national organizations.

What to expect as a Collections Analyst

Our Collections Analysts are responsible for maintaining effective ledgers with new and existing customers and partnering with other company departments. This is a key role in helping to fuel our expansion activities.

We encourage proactive, positive and respectful outreach to clients and extremely regular contact, to ensure a healthy portfolio of clients who trust us to look after their needs through their existing subscriptions and beyond.


  • Responsible for reaching out to customers to ensure timely payment for services, and shorten the collections cycle on all payments
  • Increase revenue by acting as the financial liaison for clients over the service life-cycle and negotiating and settling on any disputes as they arise
  • Efficient cash reconciliations and reporting
  • Meet and exceed collections goals with both individual and team targets
  • Implement and share strategies to drive effective collections across the UK and EMEA
  • Work across all verticals; including non-profit, FTS listed, government and more
  • Create, organise and drive payment analyses with relevant departments internally at Meltwater

Skills & Requirements

Skills and Requirements:

  • University degree with strong academic results
  • Minimum of two years of relevant collections experience in the UK market
  • Exceptional, positive communication skills
  • Goal-oriented mindset
  • Impeccable time management and organisational skills with a proven ability to work autonomously
  • Sales experience is a plus
  • Fluent in English
  • Enjoy being part of a dynamic, global team
  • Valid to work within the UK and Ireland

About the company

About Meltwater

Meltwater, a pioneer of Media Intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 32,000 companies use Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. With nearly 20 years of experience analyzing data, Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.

Unique Culture

Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which teamwork, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Recent Awards:

  • Recognized as one of Britain’s Top Employers in 2017 by Great Places to Work
  • Named the 25th fastest growing company in Europe, by Europe’s 500
  • G2 Crowd’s Top 100 Software Companies

Meltwater UKI

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