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Systems Operations Support
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Computer/IT Services




Mid level

Location: Beerse

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Hiring Manager
Melis Erenoglu

Job Description

Production environment (consisting of servers, instrument PC's & instruments)

• Plan / participate in meetings to evaluate instrument downtime together with stakeholders
• Plan installation on instrument systems, servers & firmware upgrades on instruments
• Coordinate C-packages to be deployed to the office PC's in the upgrade time window
• Execute manual software part installation on instrument PC's according schedule
• Execute server software part installation according schedule
• Execute firmware upgrades on instruments according schedule

  1. Lab Application Small Enhancement
  2. Perform installation qualifications (GxP), and if appropriate for non-GXP systems
  3. Assist in small local enhancements activities, if required
  4. Assist in beta testing of new equipment for mobility, new trends, etc., if appropriate
  5. Participate in change management initiatives, lifecycle management initiatives as SME to provide technical input and guidance for local/global systems if needed through BO/TAO.
  6. Follow trainings to stay certified in application / QA / maintenance procedures (SOP’s, WI’s, …)
  7. Initiate and participate in creating/updating processes needed for the LAB enhancements
  8. Provide specific solutions and technologies for the lab and plant environment for the existing and new systems, such as
    • Connecting local lab instruments and plant equipment to the network
    • Configuring PC’s with specific operating systems and software solutions
    • Developing solutions for hardwired and mobile access to systems in the lab (kiosk PCs)
    • Execution qualification scripts and providing technical info for IQ and OQ scripting
    • Contact vendors for new driver/software releases, licensing or quotations on business owner’s request


  1. PDMS Lab Support Services Beerse

  2. Provide local language on-site support for critical applications and instrument connections incidents

  3. Facilitate the interaction with remote Application Support Teams

  4. Collaborate with infrastructure groups (ITS) for Citrix / server or database problems/impacts
  5. Incident management of software related issues on instruments (requiring proximity to the instrument)
  6. Provide technical support in complicated interfaces between systems and lab instruments
  7. Responsible for configuring the communication between DAC’s and Instruments
  8. Install/Upgrade Firmware on Instruments as part of the communication set-up
  9. Create instrument-specific configurations on the Empower 3.0 system to enable the complete DAC/Instrument setup.
  10. Vendor Contact when required (Problems, licensing,…).
  11. L3 escalation point for complex issues
  12. Pilot the installation of new type of instruments
  13. Document ‘build’ processes for execution by support team
  14. Local coordination of changes that are deployed on the Global System
  15. License management for use of local licenses
  16. Qualification & validation work
  17. Monitoring space, Monthly Security patch updates and DAC reboots
  18. Technical Documentation writing

  19. Responsible for IT-2-IT Operational Requests for PDMS Beerse
    Development environment
    • Install new software parts released by SW vendor(s) in Development environment
    • Configure installed parts & update instrument firmware on test systems
    • Initiate C-package creation if needed (provide technical installation info)
    • Test C-package (only for use on the office systems)

Skills & Requirements


• CSV knowledge + 21 CFR Part 11 (Regulations -? FDA, ERES, Compliancy, …)
• Documentation (GDP -? Good Documentation Practices)
• Communication -? communication with internal/external stakeholders (suppliers, contractors, business, …) in Dutch & English
• Connectivity (COM, IEEE, Ethernet, ...) -? hardware/software (to physically connect & configure systems to PC's/servers)
• Scripting (write batch or automation scripts)
• Troubleshooting -? analytical mindset
• Solution minded -? be able to improvise and search for alternative solutions
• Testing (new drivers, packages, software, new technologies, …)
• Independent attitude
• A structured way of working and result-driven
• Cooperate between teams -? inter & off-shore teams
• (Entrepreneurship -? come up with new ideas/technologies

About the company

Part of the Capgemini Group, Sogeti operates in more than 100 locations globally. Working closely with clients and partners to take full advantage of the opportunities of technology, Sogeti combines agility and speed of implementation to tailor innovative future-focused solutions in Digital Assurance and Testing, Cloud and Cybersecurity, all fueled by AI and automation. With its hands-on ‘value in the making’ approach and passion for technology, Sogeti helps organizations implement their digital journeys at speed.

A global leader in consulting, technology services and digital transformation, the Capgemini Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. People matter, results count.

Visit us at www.sogeti.be

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