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Service Delivery Manager

  • Applications are considered on a rolling basis
  • Manchester
  • Applications are considered on a rolling basis
  • Manchester

Phishd are currently looking for a Service Delivery Manager to join our rapidly expanding team who work to service, advise, and impress our awesome clients around the world.

This role at Phishd offers the enviable opportunity to work within a dynamic, and rapidly growing business division that benefits from being part of one of the largest independent cyber security providers in the UK, with a long list of established, industry-leading clients.

The successful candidate will be able to grow rapidly with the business, being given responsibility and autonomy, but also exposure to some of the smartest people in the industry.

If you have the ambition, drive, and ability to fulfil this role, then we’d love to hear from you.

Responsibilities…

Phishd’s strength lies in the unparalleled service from a team of dedicated Service Delivery Managers.

The Phishd delivery powerhouse are responsible for the end-to-end client experience, from:

  • Supporting the initial engagement with prospective clients to demonstrate what we do, and why we’re the best at it
  • On-site scoping sessions with new clients to get under the skin of their security culture and advise them on how we can support real cultural and behavioural change
  • Hosting insights sessions with clients to share threat intelligence, industry trends, and best practice
  • End-to-end management of each stage of a phishing campaign
  • Re-arching fresh ideas, using threat intelligence and working with the design team to come up with new, creative phishing concepts that fulfil the client’s needs
  • Ensuring each engagement runs smoothly and to schedule
  • Coordinating and managing the internal teams involved in the delivery process, ensuring they are in alignment with client objectives
  • Pro-actively identifying and troubleshooting delivery issues
  • Providing a single, highly-responsive point of contact for clients throughout the engagement
  • Analysing data strategically to ensure we’re offering the clients a useful and insightful perspective
  • Refining and improving existing delivery processes to ensure the best outcomes for our clients

A successful Phishd Service Delivery Manager is seen as the first point of contact for our clients if they have a phishing or security culture related question. We love being the experts!

Tell Me More…

This role is based in our central Manchester office. There will also be a requirement for travel to other offices, particularly London, and to UK-wide client sites for ad-hoc meetings, workshops and quarterly insights sessions.

Phishd service clients globally, and therefore we would like someone who is open to international travel. You may also be required to spend time with our F-Secure fellows in the US, Asia, Europe and South Africa. You will be instrumental in supporting and being part of our global growth strategy.

Who we think will be a great fit...

We are looking for a driven individual with a passion for working closely with clients!

A successful Phishd Service Delivery Manager is brilliant at building relationships, can balance many different activities at once, and wow in a client meeting.

If you have experience building great relationships with multiple clients and helping them to realise their goals, perhaps in an Account Management, Events Management, or Project Management role, then we are excited to hear from you. An interest in the cyber security is essential but experience in this industry is not.

  • Excellent interpersonal skills, and the ability to build strong and effective relationships both with clients and internal teams
  • Strong organisational skills
  • Experience working in a client-facing role
  • Ability to analyse and extract genuine insight from data
  • Positive, professional, and ‘can do’ attitude, with the desire to exceed client expectations
  • Excellent written, oral and presentation skills
  • Good general IT skills: proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
  • Desire to work pro-actively and flexibly in a rapidly changing environment, often with tight deadlines

If you are a self-starter, with experience working with clients and looking for a foothold into, or to further your experience in the cyber security world, then get in touch.

Who Are Phishd…

Phishd are a division of F-Secure group. We offer strategic phishing simulations to clients all over the globe, targeting thousands of employees with millions of phishing emails globally. From our Manchester and London hubs, we design, deliver, and executive simulated phishing attacks and provide solutions to clients that allow the reporting and detection of phishing emails.

Clients don’t come to Phishd to tick boxes. Clients come to Phishd to help protect their vital assets from being compromised by APT and nation-state level attackers.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Zuzanna Kunik
Data Scientist
"As a data scientist, I love working closely to data. As an extrovert, I love working with people. In my current role I’m doing both. "
Jonas Lundberg
Global Cyber Security Solution Sales
"I feel confident in selling our services that protect our customers. It's extremely stimulating and gives me a sense of purpose"
Robert Petesic
Senior Security Specialist
"Positive atmosphere in the office and knowledgeable colleagues are pushing me to always give my best and learn more."
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"
Sean Nel
Senior Software Engineer
"If you like working on cool, new stuff with lekker people"

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cyber security. Every day, our Fellows face the daunting challenge of outsmarting those that disrupt the digitalized world. A difficult task, we know, but something we all come together to do for our customers. We make the world a safer place.

Our Fellowship of people have a shared interest in being successful together and being open and honest with each other. At F-Secure, we meet each other as equals, but challenge each other’s ideas – we believe this makes us all better and creates a more secure environment for our customers.

As an F-Secure Fellow, you’ll be joining a tight knit network of over 1,600 colleagues, spread over 25 offices around the world. To us, Fellowship means that what we do together is more important what I do. At F-Secure you will be part of our Fellowship. Be who you are – bring your best self.


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Danielle Acott | Hiring Manager

I'm interested
F-Secure Cyber Security Ltd

Manchester
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