Please note: Applications will not be considered should you not have all of the above prerequisites.
We are looking for a full-time Customer Support Representative to join our team here in our Berlin office. We are on the lookout for someone who can prioritize in a high volume environment and understands our client’s needs on a daily basis.
The Support Legends at Meltwater are part of our Client Experience department which consists of passionate people who take pride in going the extra mile to deliver outstanding service. You will be the first point of contact for helping our clients and work closely with our Client Experience and Product Management team.
We are looking for people who are interested in developing their skills in an international and dynamic workplace, and a positive and solution-oriented attitude is a must-have.
What you'll do:
What should you have:
What we offer:
Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organisations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time analysis.
Our office spaces are collaborative, open working environments in which team work, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them. We believe in people and the potential they possess, regardless of experience. Find out more - watch here!
Learn more about Meltwater on our website at www.meltwater.com