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French & English speaking Product Support Expert

  • Application Deadline: Jan. 31, 2022
  • Berlin
  • Application Deadline: Jan. 31, 2022
  • Berlin

  • Location: Berlin
  • Application Deadline: January 30th 2022
  • Start Date: asap
  • Full time**


  • University degree (any discipline)
  • Must be able to write and speak fluently in French and English.
  • CV and a cover letter in English

Please note: Applications will not be considered should you not have all of the above prerequisites.

We are looking for a full-time Product Support Expert to join our team here in our Berlin office. We are on the lookout for someone who can prioritize in a high volume environment and understands our client’s needs on a daily basis.

The Support Legends at Meltwater are part of our Client Experience department which consists of passionate people who take pride in going the extra mile to deliver outstanding service. You will be the first point of contact for helping our clients and work closely with our Client Experience and Product Management team.

We are looking for people who are interested in developing their skills in an international and dynamic workplace, and a positive and solution-oriented attitude is a must-have.

What you'll do:

  • Provide excellent client support via email and live chat to enhance the client experience
  • Take ownership of support tickets from start to completion while providing value-added information
  • Be an expert on Meltwater products and features as they are launched and engage with our Product Experts globally
  • Drive and implement new initiatives to take our support to the next level
  • Contribute to our internal product training sessions and engage with our global Support team
  • Contribute to and quality assure translations of our knowledge base

Skills & Requirements

What should you have:

  • University degree (any discipline)
  • Solution orientated and self-motivated personality
  • Ability to think logically and provide solution-based suggestions
  • Ability to prioritize requests in order to optimize efficiency and team synergy
  • Strong technical aptitude - you are able to quickly learn and implement new technologies
  • The ability to assess and understand a situation and create a sense of urgency
  • Flexibility to work different shift hours
  • An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time
  • Outstanding written and verbal communication skills in French and English
  • Experience with ticketing systems like Zendesk and JIRA or similar live chat platforms is a bonus

What we offer:

  • Competitive salary
  • Lots of opportunity for personal growth and development
  • State-of-the-art office with snacks, table tennis and lots of coffee
  • A dynamic and fun work environment with amazing co-workers
  • Monthly company events/bonding

Great Place to Work

  • Persönliche & fachliche Weiterentwicklung

  • Dynamisches & innovatives Arbeitsumfeld

  • Mentorship Programm & starker Teamgeist

  • Modernes Equipment

  • Internationale Netzwerke & Karriereperspektiven

  • Lokale und globale Diversity & Inclusion Programme

  • Attraktives Gehaltspaket mit "Uncaped Boni"

  • Home Office Flexibilität

  • Ausgeprägte Lernkultur

About the company

Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organisations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time analysis.

Our office spaces are collaborative, open working environments in which team work, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them. We believe in people and the potential they possess, regardless of experience. Find out more - watch here!

Learn more about Meltwater on our website at www.meltwater.com

Alessandro Ceruti | Contact Person

I'm interested
Meltwater Deutschland

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