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Delivery Manager

  • New York
  • New York

Do you thrive in a fast-paced entrepreneurial environment? Can you expand and strengthen relationships with clients? If you’ve got high energy levels and enjoy working with highly motivated and talented people, then we’d like to talk to you.

As a Delivery Manager you will play a key role in the liaison with clients and the often-complex logistics surrounding the delivery of our services. You will support consulting and the sales teams with account development and strategy whilst being the key day-to-day liaison with your assigned Clients.

You are required to design and define your role to get the best for the business and the clients you work with. The successful candidate will be joining a fun and supportive team who value each other’s input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our clients. This role is one that requires initiative, you are making important business decisions on a daily basis and need to be self-motivated, escalating as required. You are required to interface internally and externally at executive level with all business areas and particularly work in close partnership with the technical consultants and the Account Directors.

Main responsibilities…

  • Develop and maintain strong working relationships with clients to help increase the revenue stream outside of new business, ensuring that this ties up with the F-Secure model
  • Have a firm understanding of the account strategy for your accounts and support the Account Directors with key account development and strategy
  • Work with the Account Director’s, consultants and the client to produce proposals, statements of work and project briefs
  • Liaise with clients on upcoming, current and recently completed transactional engagements
  • Plan and schedule projects to manage client satisfaction, consultant workloads and skills development
  • Work closely with all areas of the business, specifically the consultants and the AD’s to identify and implement continuous improvement
  • Review project delivery processes to ensure that client expectations are met in terms of service and delivery
  • Be able to interpret and develop procedures to meet client specific contractual requirements and service delivery procedures

Who we think will be a great fit…

  • Previous experience in a B2B client facing position, for example customer service, events management, client management, client delivery.
  • Thrives in a fast-paced environment with the ability to work under pressure
  • Professional approach to all aspects of your role both internally and externally
  • Excellent written and verbal communication skills
  • Ability to influence key stakeholders
  • Understanding of Information Security and ability to communicate to clients a commercial understanding of their security and business obligations

Why F-Secure Consulting?

F-Secure Consulting delivers research-led cyber security to defend organizations from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

The best part about working for F-Secure Consulting is our people! We are a community of dedicated and passionate team-players. The work is meaningful and dynamic with every week bringing a fresh set of challenges. We're a company that takes workplace happiness seriously. Our offices are relaxed and informal, where people are valued for their skills and contributions.

What is hard work without fun? When we are not busy leading the industry, we enjoy plenty of social downtime. Whether it is after hours, or throughout the day, we like to showcase our skills in video gaming, a game of chess or a board game. After work, we enjoy hanging out together over a beer, a board game, or a fun NYC activity (did someone say shuffle board?)

Work with great people

Javier Moreno
Senior Security Consultant
"My passion for security comes from understanding how things work. Once you do, you can control it"
Karolina Malagocka
Senior Service Marketing
"At F-Secure we see the value of each and every person"
Zuzanna Kunik
Junior Data Scientist
"As a data scientist, I love working closely to data. As an extrovert, I love working with people. In my current role I’m doing both. "
Jonas Lundberg
Global Cyber Security Solution Sales
"I feel confident in selling our services that protect our customers. It's extremely stimulating and gives me a sense of purpose"
Robert Petesic
Senior Security Specialist
"Positive atmosphere in the office and knowledgeable colleagues are pushing me to always give my best and learn more."
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"
Lead Quality Engineer
"I chose F-Secure because it gives you a great variety of experiences that you can benefit from the security perspective. "
Lead Software Engineer
"You don’t feel like working in a big company, people are open and the atmosphere is very good"
"Every day comes with new challenges and surprises so it is impossible to get bored, especially in my team."
Junior Developer
"In my opinion F-Secure is the best place to work in Poland especially because here you have a lot of freedom at work. "
Senior Systems Engineer
"Best part of my current work is to have a real influence on the direction my team and work is going in."
Tinus Green
Information Security Consultant
"The fact that F-Secure performs research driven security work is the reason I work here."
Sean Nel
Senior Software Engineer
"If you like working on cool, new stuff with lekker people"
Annike Taljaard
Associate Information Security Consultant
"With the supportive company structure, we are encouraged not just to grow, but to grow in the direction that we want."
Jaco Erasmus
Ruby Developer
"In my two years at F-Secure, It has been amazing to work for an industry-leading company with a very energetic, positive and engaging culture."
Joanna Tórz
Senior Developer, Team Leader
"Nothing beats friendly but professional atmosphere, interesting daily challenges and the culture of growth as an individual and as a Team!"

Great Place to Work

  • Over 1,600 amazing colleagues in 25 countries

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 32+ of nationalities

  • Global with the spirit of a small company

About the company

At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cyber security. Every day, our Fellows face the daunting challenge of outsmarting those that disrupt the digitalized world. A difficult task, we know, but something we all come together to do for our customers. We make the world a safer place.

Our Fellowship of people have a shared interest in being successful together and being open and honest with each other. At F-Secure, we meet each other as equals, but challenge each other’s ideas – we believe this makes us all better and creates a more secure environment for our customers.

As an F-Secure Fellow, you’ll be joining a tight knit network of over 1,600 colleagues, spread over 25 offices around the world. To us, Fellowship means that what we do together is more important what I do. At F-Secure you will be part of our Fellowship. Be who you are – bring your best self.

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2009F-Secure's next step into the cloud

2010The trouble with cyber espionage

2016F-Secure aims to become the leading European cyber security company

2003It begins... MWR InfoSecurity is founded.

2006MWR publishes it's first security advisory, an early step in establishing our research-led culture

2006Our first presentation at DEFCON, the first of many successful security conference appearances

Danielle Acott | Hiring Manager

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F-Secure Cyber Security Inc.

New York
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