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Customer Care Training Specialist

  • Application Deadline: Sept. 23, 2019
  • Application Deadline: Sept. 23, 2019

Are you an inspiring educator? Are you a great motivator? Do you have experience in training of Customer Care or sales in teams and individuals?

Are you motivated by the opportunity to be part of a transformation journey, with focus on customer experience? Are you driven by motivating people to do their best and to develop teams and individuals towards excellence?

Do you enjoy working in a high pace environment?

Can you see yourself playing a role to support the digital transformation for Customer Care? Then our new role as a training specialist in our Customer Care department might be of interest for you.

The position is based at our Denmark site, but travels to our Swedish and Norwegian offices is a necessity. The role reports to the Scandinavian Customer Care Training & Quality Manager, with the main mission being to deliver a best in class training to all Scandinavian Customer Care teams.

To contribute towards the overall mission, you will have the main responsibility to support the strategic roadmap and operating model through well executed training and the development of a customer centric culture within customer care to support the Omni channel strategy.

Additional responsibilities are:

  • Adapt Lyreco Group training to local language and requirements
  • Support our leaders in assessing skill levels and training needs of advisors and performing of necessary training to teams and individuals
  • Identify training needs, current and future
  • Train, coach and engage our Scandinavian Customer Care teams, including advisors and leaders, to give a best in class customer experience
  • Plan and assess Customer care tool training
  • Design training modules for on-boarding session and continuous training
  • Design pedagogic tools
  • Produce regular training assessments
  • Plan and ensure execution of introduction plans for new employees
  • Produce and update clear and didactic learning materials, including knowledge base, FAQ, tone of voice etc.
  • Fully knowing our tools and ways of working in Front office by actively working as Front office advisor

Skills & Requirements

We are looking for an experienced trainer who have worked with the full training life cycle, including planning, performing and assessment.

You have a proven track record in sales or customer care training and skill and knowledge in assessment of individuals and teams. It will be an advantage if you have experience of using Customer Care Technologies and Tools.

You are fluent verbally and written in at least one of the Scandinavian languages (Danish, Swedish, Norwegian) and understands Danish, while also having professional English reading and writing skills.

As a person we are looking for someone who have excellent engagement and educational skills, ability to influence others and move toward a common vision or goal. You show good business acumen and you are a strong team player and able to work collaboratively with and through others.

You could just say we are looking for an experienced, inspiring, engaging educator. Is that you?

We will process the applications and call applicants in for interviews on an ongoing basis, for which reason we encourage you to apply for the position as soon as possible. Deadline for application is 23th of September.

For more information:

You are very welcome to contact Scandinavian Customer Care Training & Quality Manager Camilla Rasmussen at e-mail: camilla.rasmussen@lyreco.com

Great Place to Work

  • High performance driven culture

  • Financially strong international based company

  • Positive working culture

  • High focus on people motivation

  • High quality in products and services

  • Extremely people focused with great opportunities

About the company

Lyreco is the market leader within business-to-business workplace products. Our goal is to simplify your life at work by offering a wide range of quality products and a high level of service.

Lyreco is a family-owned company, which was started in 1926 in the small town of Valenciennes in France. Today, the company has subsidiaries in Europe, Asia, and Australia. Our global presence means that we can offer global procurement for businesses and still maintain the benefits of a local supplier. In short: we think globally and act locally.

Lyreco Scandinavia consists of a total of 600 employees spread across Denmark, Sweden, and Norway. The Scandinavian headquarter is located in Roskilde, Denmark but we also have offices in Bankeryd, Sweden, and Fetsund, Norway.

At Lyreco, we are proud to offer:

  • A wide range of quality products: over 10,000 quality products to choose from with everything from office supplies and furniture to catering and personal safety products.

  • Effective customer service: we know you're busy and have better things to do. That is why our customer service aims to pick up your call within 15 seconds.

  • Fast delivery: order before 16:00 and receive your products the next day, unless otherwise stated.

  • Sustainability and social responsibility: we have high demands on both ourselves and our suppliers in regards to certifications, the environment, working conditions etc. Lyreco is ISO 1401 certified since 2003 and we have our own effective quality and environmental policy

1926Gaspar family creates a bookshop

1936First warehouse in North of France was built

1959First catalogue was launched

1979The name Lyreco was created and used

1989Start of expansion to Europe and Asia

1993First ISO 9001 certification

1998First ISO 14001 certification

1999First SAP Implementation

2001All Subsidiaries were named Lyreco

2008Lyreco for Education began, a fundraising program from 26 Lyreco countries

2009Lyreco launches its own product label

2010Started using the first electric van in Europe

2012Workplace solutions and Eco Future Strategy were initiated

2013Implementation of Green Products

2017Ranks amongst the first worldwide distributors of workplace supplies solutions in 42 countries

2018New brand identity

Camilla Rasmussen | Hiring Manager

I'm interested