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Job Description

The Role

The Client Success Representative is both intense and fulfilling. It not only focuses on teamwork and culture, but also, and most importantly, has a strong emphasis on Account Management & Business to Business sales.

This role focuses on ongoing relationship-building and proactive account management activities, identifying and scoping new opportunities. As well as promoting overall customer satisfaction, and renewals.

As part of the role, you will be speaking to a wide range of companies and organizations – from universities and local government departments to Fortune 500 companies. The right candidate will be responsible for managing a portfolio of clients, managing the upsell and renewal process while engaging with C-Level Executives to ensure successful implementation of all Meltwater solutions.

What you can expect at Meltwater São Paulo

The Meltwater team is located in a fun, energetic and professional space in the heart of Itaim Bibi.

Guided by our core values, Meltwater has a fundamental belief in people and the potential they possess. We are not afraid of investing in hidden talent and believe that in an environment where people are motivated and supported by their colleagues individuals will discover their strengths.

The Meltwater Group offers an extremely ambitious career path with plenty of opportunities for personal and professional growth in a young and international environment.

The company has recently received the ‘Great Place to Work’ award in several countries throughout the world and was awarded the Stevie Award for Corporate Social Responsibility in 2011 for its contribution society with the Meltwater Entrepreneurial School of Technology in Ghana, Africa.

Read more about it here http://www.meltwater.com/about/press-room/awards/ and on the Meltwater Group blog at http://www.meltwaterblog.com

Follow @Meltwater on Twitter and also join our Facebook fan page facebook.com/MeltwaterGroup

The non-profit segment of the company can be found at http://www.meltwater.org/

Apply today for your chance to be a part of an international team in a thriving and fast-paced environment!

Due date for applications: Rolling Interviews
Interviews dates: TBD
Salary Structure: Base Salary + Bonuses + Commission

Skills & Requirements

Your ideal qualifications

  • Must be fluent in Spanish & English. Advanced Portuguese a plus
  • University degree (any discipline) with strong academic results
  • Firm knowledge and understanding of business operations
  • Exceptional communication & relationship-building skills
  • Entrepreneurial approach and ability to work independently as well as in a team
  • Natural leadership qualities
  • International experience (academic, personal or professional)
  • Extremely self-motivated & organized with the ability to multitask & prioritize
  • 1-3 years Sales/Account Management experience preferred

Hiring Manager
Ana Maria Hoyos

About the company

About Meltwater

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.

Unique Culture

For over fifteen years, Meltwater has maintained a very unique culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which teamwork, learning, and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

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Our Location

São Paulo +1 more

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