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Customer Service Control Tower Manager

  • Applications are considered on a rolling basis
  • Stockholm
  • Applications are considered on a rolling basis
  • Stockholm

Northvolt has an exciting job offer for a Customer Service Control Tower Manager to join our brand new Service & Aftermarket team in Stockholm. You will be given the opportunity to join our Battery Systems department, focused on developing li-ion modules & packs for traction and grid storage. You will also get to be a part of building the first European large-scale li-ion battery factory and enabling the future of energy!

The person we are looking for is strongly goal oriented, curious and eager to learn. You will get the chance to have a real impact on our success story in Sweden (to start with) and see the results of your work in a dynamic and challenging environment. Our organization requires and values great self-discipline and a natural talent to make things happen.

The main responsibilities for this role will be to:

  • Set the scope and design of the Customer Service Control Towers functionalities, this includes to plan, organize, manage, monitor and evaluate the related activities.
  • Ensure that the Customer Service Control tower is designed according to established software programming design standards and application and customer orientation standards.
  • Prototype and iterate on core functions and content.

Other responsibilities include, but are not limited to:

  • Define and monitor quality standards and ensure compliance with them.
  • Implement and manage security, integrity and backup procedures.
  • Test and modify systems to ensure that that they operate reliably.
  • Liaise with all other IT service functions to make sure that services are maintained.

Work with great people

Josephine Korijn
Investment Manager
"We move at a fast pace and decisions are made in a deliberate, thoughtful, and bold manner."
Mohamed Farah
R&D Electrode Manager
"At Northvolt there is no right or wrong. Everyone brings something to the table."
Maria Åstrand
Director Raw Materials
"It’s a once in a lifetime opportunity to be part of starting up a new industry segment."
Erin Mathews
Industrialisation Manager
"I love being a part of such a bold effort to tackle the energy problem."

Skills & Requirements


  • MSc Degree within relevant field or comparable work experience.
  • 3+ years of relevant experience within system design and/or system management.
  • Proven results in system design and management.

Specific Skills/Abilities

  • Have the ability to learn proprietary tools quickly and are able to work within a complex asset development pipeline.
  • Are knowledgeable about quality management, risk management, security and management of system development and operations.
  • Are able to set standards, monitor and ensure compliance.
  • Have strong analytical and synthesis skills and up to date with new technology

Apply with CV and cover letter or your complete LinkedIn profile.

Full time employment, fixed salary.
Planned starting date is ASAP.

Great Place to Work

  • World leading technique

  • Top specialists as team peers

  • International environment

  • Fast paced & entrepreneurial culture

  • Warrant program

  • Wellness grant

About the company

Northvolt was founded in 2016 with the mission to build the world’s greenest battery cell, with a minimal carbon footprint and the highest ambitions for recycling, to enable the European transition to renewable energy. Northvolt’s team of experts is building the next generation battery cell factory focused on process innovation, scale and vertical integration. Once completed, it will be Europe’s largest battery cell factory and produce 32 GWh worth of capacity annually.

The future needs high-quality, green batteries. And it needs lots of them.

We are currently in an exciting fast-growing phase and operate in a busy, fast moving environment, dealing with a wide range of stakeholders. We are staffing our international office in Stockholm, our R&D facility, Northvolt Labs, in Västerås, as well as our Gdansk facility for production of battery systems. We are also preparing for upcoming positions at the main factory, Northvolt Ett, in Skellefteå.

We want to work with experienced battery experts as well as talented and purpose driven people from all kinds of disciplines to make this happen. Those of us already on board share a bold streak and a passion for our mission. We are prepared to work hard in pursuit of excellence. We enjoy the ride and our main drive is to make a difference for real. We are a team dedicated to thinking new, working hard and having fun. Join us today!


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