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Installed Base & Service Contract Manager - Battery Systems

  • Applications are considered on a rolling basis
  • Stockholm
  • Applications are considered on a rolling basis
  • Stockholm

Northvolt has an exciting job offer for an Installed Base & Service Contract Manager to join our brand new Service & Aftermarket team in Stockholm. You will be given the opportunity to join our Battery Systems department, focused on developing li-ion modules & packs for traction and grid storage. You will also get to be a part of building the first European large-scale li-ion battery factory and enabling the future of energy!

The person we are looking for is strongly goal oriented, curious and eager to learn. You will get the chance to have a real impact on our success story in Sweden (to start with) and see the results of your work in a dynamic and challenging environment. Our organization requires and values great self-discipline and a natural talent to make things happen.

The main responsibilities for this position will be to:

  • Define and manage the structure and the operations for the Installed Base management and Service Contract offering.
  • Set and ensure standards for managing Installed Base and Service Level Agreement structure in ERP system.

Other responsibilities include, but are not limited to:

  • Ensure that the customers current and future Service requirements are identified, understood and documented in SLAs and SLRs.
  • Ensure that Service Performance Reviews are regularly performed, and any required actions are performed including improvement initiatives.
  • Ensure that all relevant functions are informed of the volume, impact and cost of SLAs.
  • Asses effect of alteration on product configuration and the impact on service levels and installed base management.

Work with great people


Skills & Requirements


  • MSc Degree within relevant field or comparable work experience.
  • 5+ years of relevant experience within relevant field.
  • Experience with service level and or installed base management.

Specific Skills/Abilities

  • Experience in ERP (or EMS) system utilization for installed base and SLA management
  • Service, business, SLA and Installed base management competence (strategy, comprehension and mindset).

Apply with CV and cover letter or your complete LinkedIn profile.

Full time employment, fixed salary.
Planned starting date is ASAP.

Great Place to Work

  • World leading technique

  • Top specialists as team peers

  • International environment

  • Start-up possibilities

  • Warrant program

  • Wellness grant & Team Training Tuesdays

About the company

Northvolt was founded in 2016 with the mission to build the world’s greenest battery cell, with a minimal carbon footprint and the highest ambitions for recycling, to enable the European transition to renewable energy. Northvolt’s team of experts is building the next generation battery cell factory focused on process innovation, scale and vertical integration. Once completed, it will be Europe’s largest battery cell factory and produce 32 GWh worth of capacity annually.

We are currently in an exciting fast-growing phase and operate in a busy, fast moving environment, dealing with a wide range of stakeholders. We are staffing our international office in Stockholm, our R&D facility, Northvolt Labs, in Västerås, as well as our Gdansk facility for production of battery systems. We are also preparing for upcoming positions at the main factory, Northvolt Ett, in Skellefteå.

We want to work with experienced battery experts as well as talented and purpose driven people from all kinds of disciplines to make this happen. Those of us already on board share a bold streak and a passion for our mission. We are prepared to work hard in pursuit of excellence. We enjoy the ride and our main drive is to make a difference for real. We are a team dedicated to thinking new, working hard and having fun. Join us today!


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