German & English speaking Product Support Expert
Location: V&A Waterfront, Cape Town, RSA.
Application Deadline: Sep 30th
Interviews: Sep-Oct 2021
Start Date: 1 Oct
Salary: R18 000, R21 600 OTE
University degree (any discipline)
Must be able to write and speak fluently in both German and English. C1 or higher
CV and a supporting cover letter in English
Please note: Applications will not be considered should you not have all of the above prerequisites.
We are looking for a full-time Product Support Expert to join our team here in our Cape Town office. We are on the lookout for someone who can prioritize in a high volume environment and understands our client’s needs on a daily basis.
The Support Legends at Meltwater are part of our Client Experience department which consists of passionate people who take pride in going the extra mile to deliver outstanding service. You will be the first point of contact for helping our clients and work closely with our Client Experience and Product Management team.
We are looking for people who are interested in developing their skills in an international and dynamic workplace, and a positive and solution-oriented attitude is a must-have.
What you'll do:
Provide excellent client support via email and live chat to enhance the client experience
Take ownership of support tickets from start to completion while providing value-added information
Be an expert on Meltwater products and features as they are launched and engage with our Product Experts globally
Drive and implement new initiatives to take our support to the next level
Contribute to our internal product training sessions and engage with our global Support team
Contribute to and quality assure translations of our knowledge base
What should you have:
University degree (any discipline)
Solution orientated and self-motivated personality
Ability to think logically and provide solution-based suggestions
Ability to prioritize requests in order to optimize efficiency and team synergy
Strong technical aptitude - you are able to quickly learn and implement new technologies
The ability to assess and understand a situation and create a sense of urgency
An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time
Outstanding written and verbal communication skills in French and English
Experience with ticketing systems like Zendesk and JIRA or similar live chat platforms is a bonus
What we offer:
A lot of opportunity for personal growth and development
State-of-the-art office with snacks, table tennis and a lot of coffee
A dynamic and fun work environment with amazing co-workers
Quarterly company events/bonding
Fun, cosmopolitan and international work culture
Continuous training throughout your career
Accelerated leadership and promotion program
Global career opportunities
Competitive salary model
Based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Francisco to Cape Town, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.
Our office spaces are collaborative, open working environments in which team work, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.
For over fifteen years, Meltwater has maintained a very unique culture. More about us! Watch here!
Learn more about Meltwater on our website at www.meltwater.com
Learn more about the Meltwater Entrepreneurial School of Technology (MEST) at www.meltwater.org