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Operations Coordinator

  • Application Deadline: Sept. 15, 2019
  • Northampton
  • Application Deadline: Sept. 15, 2019
  • Northampton

Igloo Books is looking for an operations coordinator to join the creative team in Sywell, Northampton. The operations coordinator works closely with the Igloo Books sales team to manage clients and meet agreed targets for service and product supply. The operations coordinator will work with the wider operations team to ensure business growth plans are met.

Essential job functions/responsibilities

  • Maintain the internal sales database (Biblio).
  • Manage and track individual orders for customers.
  • Provide a high standard of customer service to customers.
  • Actively liaise with a range of people to ensure products are shipped in a timely and efficient manner, including; printers, suppliers, buyers, the internal sales team and shipping agents.
  • Manage and process invoices.
  • Producing regular sales reports on Excel with product information for clients.
  • Assist in meeting business KPIs, as assigned by the operations and sales teams.
  • Actively problem solve and escalate problems accordingly to ensure shipping schedules are maintained.

Work with great people

Alex Alexandrou
Head of Commissioning - Children's
"When I joined Igloobooks, I saw it as an exciting opportunity that would offer a completely different experience to any other design environment — I still like it after being here for over five years!"
Sahina Bibi
Marketing Executive
"My team is vibrant and fun — brilliant minds brimming with wonderful ideas. Though we each manage our own projects, we're always bouncing ideas off one another and brainstorming fresh new initiatives."
Shane Hegarty
Head of Operations
"From my earliest days in the company I have been encouraged and enabled to have an appreciable input into how, when and what gets done — which is a rare thing to obtain, or sustain, in any company."
Nick Stearn
Art Director
"My first impressions when I joined Bonnier Books UK were: "'Wow, this company is so different." It acts in a different way, it has energy, it's exciting."

Skills & Requirements

Skills and experience

  • Confident user of the Microsoft Office suite (particularly Excel and Outlook).
  • Comfortable communicating information with external buyers and internal staff.
  • Comfortable working in a friendly, positive team.
  • Time management and organisation skills, able to prioritise work around competing deadlines.
  • Experience in a sales administration role is beneficial but not required.
  • Experience using a sales order processing system is beneficial but not required.
  • Experience managing administration tasks for retailers, supply chains and/or FMCG (Fast-Moving Consumer Goods) is beneficial but not required.

Great Place to Work

  • Competitive Salary

  • Working with a team of passionate, talented people

  • Internal learning and development programmes

  • Career Development opportunities

  • Fun social events

About the company

Bonnier Books is a major UK publisher with group sales of £80m. Home to three divisions and 16 adult and children’s imprints, we publish across a wide variety of genres, for different ages. From crime to reading group fiction; memoir to self-help; activity to reference – we believe every book matters.

For more information about Bonnier Books UK please visit our website: www.bonnierbooks.co.uk

Aleksandra Chudoba | Hiring Manager

I'm interested
IglooBooks Group

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