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Technical and QA Support Engineer, Guadalajara, NAM based

  • Zapopan
  • Zapopan

Accedo is looking for talented Technical and Quality Assurance (QA) Support Engineer to join its growing Service Management team in Guadalajara. At Accedo you will be part of a diverse and multi-disciplined development team, gaining exposure to cutting edge technologies and the opportunity to work with some of the largest global media brands in the industry. Working in a highly collaborative environment, you will provide technical and QA support to corporate customers.

Objective of role: Primarily provide technical and QA support. You will work on applications for world famous brands from idea stage through to market launch. Your role also includes first line support, customer discussions, requirements analysis and testing support. The role involves a close relationship with Accedo’s overseas offices.

Work with great people

Odisseh Nikoukar
Project Manager
"Today I work with a brilliant team of people who are always fun to be around."
Fredrik Palmcrantz
Technical Director
"There are always new challenges that help your progress your career to the next level."
Kerry Chow
UX/UI Designer
"I work with a great team of designers globally who encourage sharing of ideas and co-creation"
Fernanda Medina
Quality Assurance Engineer
"I perform testing on applications to ensure the best quality in the products that we release."
Salvador Muñoz Sánchez
Engineering Director
"It is a pleasure to work in Accedo surrounded by colleagues always willing to help you."
Alexandre Thomas
Senior Software Engineer
"With millions of uniques using our applications, I can have a real impact for people around the world"
Gergő Bogdán
Director of Product Engineering (Web)
"At Accedo, you get the maximum flexibility what you can expect from a company and you face challenges which give good opportunity to advance in career."
Ken Wong
Senior Software Engineer
"I love working in a team and appreciate teamwork. I believe together we can push technology to the next level."
Malin Hultgren
Internal Communications Specialist
"I've been able to pursue my interests in different areas. This keeps my days still exciting and challenging after 3 years"
Víctor Miguel Barbero
Quality Assurance Manager
"I have the privilege of working with a team of exceptional, talented people & bring the best quality solutions to our customers."

Skills & Requirements

Skills and Experience

  • Independently provide technical and QA support to corporate customers
  • End-to-end ticket/issue management, from generation through to closure using our global support portal
  • Troubleshoot application bugs/defects on a variety of platforms, such as smart TVs, mobile platforms (Android/iOS), games consoles (PlayStation/Xbox) and STB
  • Assist in capturing logs, reports, data collection and other tasks whenever necessary
  • Provide appropriate planning and execution in regression testing, performance testing, integration testing, and other non-functional testing to ensure successful application deployment
  • Designing and executing test plans, cases and scripts to ensure that products of exceptional quality is delivered, aligned with business objectives on various platform such as mobile, web, smart TV and game console
  • Collaborate in a cross-function delivery team to ensure that all aspects of quality are actively discussed and addressed during the delivery process
  • Good understanding of development and QA methodologies, testing practices, and tools and knowing when to apply each method to achieve the desired outcomes
  • Strong communication skills and knows when to ask for help and bounce ideas and solutions off peers
  • Work with Accedo cross-functional teams to manage second line fixes
  • Ability to work both as part of a team and independently
  • Exposure to ticket/issue management systems such as JIRA
  • Genuine interest in technology and willingness to learn new skills
  • Strong understanding of the need for documentation of the work being done and knowledge transfer with the rest of the team

Primary Responsibilities:

  • Excellent knowledge and troubleshooting skills, end-to-end management of customer support tickets from report to resolution and provide QA testing on customer support builds or services on various platforms. Take proactive measurements with the ability to propose and execute solutions and workarounds.

Professional Requirements:

  • Degree in Computer Science, Software Engineering, IT or related discipline
  • 2+ years of professional experience in the field of technical or QA support
  • Must have excellent customer facing skills, debugging, analytical and problem-solving tools and skills
  • Good knowledge of QA best practices and methodologies
  • Self-motivated, passionate, responsible and a good team player
  • Excellent communicator, detail oriented and quality focused
  • Experience in using troubleshooting, performance, and optimization analysis tools
  • Excellent English communication skills. Any other languages is a plus

Bonus Points:

  • Understanding and experience in OTT and IPTV based development projects (DRM, OVPs, Advertising, Analytics) is a plus
  • Experience in using cloud service providers (e.g.: AWS, Azure, Google Cloud) is nice to have
  • Some practical background in apps development and knowledge of programming languages (e.g. HTML5/CSS/Java/JavaScript/React/Objective-C/Swift)
  • Exposure to source code management systems such as Git/Bitbucket/GitHub beneficial
  • Exposure to Agile, Continuous Integration, Test-Driven Development is a plus

Feel free to attach links, websites, apps, Github/Bitbucket repositories or anything else you feel we should know about.

Great Place to Work

  • Global Working Environment

  • Entrepreneurial Culture

  • Professional & Personal Growth

  • Dynamic & Fast-paced Environment

  • International Career Opportunities

About the company


Accedo is the trusted video experience transformation pioneer improving the lives of video consumers by the hundreds of millions.

Over the years, Accedo has earned the trust of the world’s leading video service providers – customers to whom two goals are paramount: explore new opportunities to monetise video and transform video services to meet rapidly changing consumer expectations. Accedo customers include global video service leaders like NBCUniversal, Fox, Disney, HBO, Telefonica, Deutsche Telekom and Netflix, among many others.

The company was founded in 2004 on a simple observation: emerging technologies will transform how people watch television and consume video, but video service providers will struggle to keep up with the complexities of the new landscape.

This insight has led Accedo to create a single, modular cloud platform for building, transforming and growing state of the art video experiences. By using Accedo customers shorten time-to-market, improve operational agility and efficiency and boost monetisation capabilities.

The company is growing rapidly, powering thousands of video experiences across tens of platforms for hundreds of customers all over the world.

Suraj Kandel | Hiring Manager

I'm interested