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CRM Manager

  • Stockholm
  • Stockholm

We are Sniph – Europe’s fastest growing company for people who love to smell amazing. We believe that scents make a greater difference in our lives than we can possibly imagine. With thousands of members in Europe and top-50 niche perfume brands in our portfolio, we truly revolutionize the way people discover, try and shop for scents. We are growing fast with thousands of new members joining our movement each month.

Now it’s time to scale up and spread the power of scent worldwide. ​Therefore, we are looking for a new colleague to join our growing team.

We are now looking for a CRM Manager that will be primarily responsible for driving the CRM strategy and overseeing the operational process of our email marketing and loyalty program.​ ​You will be in charge of improving the relationship with our members, specifically focusing on customer retention and ultimately driving growth.

Role description:

  • Work with customer lifecycle Management and Ownership
  • Customer Engagement and Retention Strategy

  • Creation of new customer cohorts, drip campaigns, editorial campaigns and creative ways to manage the customer through the Sniph membership lifecycle

  • Measurement, Analytics, Reporting

  • Platform and Relationship Ownership

  • Advise on best practices to increase email collection, deliverability and engagement

Work with great people

Co-founder & CEO
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Skills & Requirements

Besides being a self starter that thrives under a fast-paced environment, we believe the right person has:

  • Preferably 2+ years experience in CRM within direct to consumer category
  • Experience in managing the customer lifecycle from email capture onward
  • Fashion/ecommerce/subscription experience a plus
  • Organized, results-driven, with exceptional attention to detail with great end-to-end program management
  • Experience from working with relevant metrics (CPA/CAC, LTV, PBT) and KPI’s
  • An open mind. We are a startup and things move fast. You might have to work with many areas of growth and are not afraid to get your hands dirty
  • Appreciation and opinions on good design and best practices
  • Ability to learn new things quickly
  • Swedish and English skills

Great Place to Work

  • Startup culture

  • Centrally located offices

  • Awesome perks & benefits

  • Amazing colleagues

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About the company

Sniph isn't just in the business of changing the way we smell; we’re in the business of changing lives… and we aren’t stopping now.

We are growing fast – With thousands of new subscribers joining our movement each month, we are looking for passionate individuals to become a part of our team of superstars; united in our obsession for scent, delivering unforgettable customer experiences, strategizing opportunities for growth, and challenging the status quo — both at work, and at home.

Take a look at some of our openings. Get to know us, and then we'll get to know you! If you have any questions during the process, or if you don't see a position that fits your expertise but would still like to get in touch with us, please reach out any time at careers@sniph.com

Tara Derakshan | Hiring Manager

I'm interested

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