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Customer Experience Expert

  • Application Deadline: Oct. 31, 2019
  • Stockholm
  • Application Deadline: Oct. 31, 2019
  • Stockholm

We are obsessed with creating unforgettable customer experiences

Typical “customer service” departments focus on solving customer complaints after they arise. We have the opposite approach; At Sniph, we are the best part of our customer’s day, because we value our relationships with our clients more than anything. There is only one rule in our Relationship department; “Never say no”. In this role, you will always find a way to please the customer. Our relationship team builds long lasting rapport with our customers, and really serves as the strong foundation for the entire company.

Sniph’s customer experience team is in short responsible for creating unforgettable customer experiences and give the best service. The goal is to increase customer satisfaction, loyalty and retention and to meet our customers expectations.

Work with great people

Tara
Co-founder & CEO
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Lisa
Co-founder
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Skills & Requirements

As our Member Experience Expert you will be our customers helping hand. You'll be responsible for all daily correspondence with our customers. You are a true "people person" with great customer service skills and have the ability to moderate conversations online and offline with our beloved Sniph Members.

​You will work alongside our Supply Chain and Experience Manager, and in very close collaboration with the Productions and Marketing teams.

Who are you?

  • You love scents!
  • You are a natural — you have a passion for connecting with people
  • You listen with care — the ability to empathize with people is essential
  • You are solutions driven — you’re a pro at problem solving and acting proactively/quickly
  • You have got superb communication skills — you have good written and verbal communication skills in English and Swedish
  • You love to help and you have experience in providing customer service support
  • You love to find ways to do your job more efficiently
  • You have the ability to learn new things quickly.

Your responsibilities will be

  • Taking ownership of customers daily inquiries and following problems through to solution
  • Assisting our members across all our channels for example: Email, Phone, Instagram, Facebook etc with the goal of creating unforgettable customer experiences
  • Following and improving policies and standards where you believe it’s needed
  • Maintaining an orderly workflow according to priorities.

Great Place to Work

  • Startup culture

  • Centrally located offices

  • Awesome perks & benefits

  • Amazing colleagues

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About the company

Sniph isn't just in the business of changing the way we smell; we’re in the business of changing lives… and we aren’t stopping now.

We are growing fast – With thousands of new subscribers joining our movement each month, we are looking for passionate individuals to become a part of our team of superstars; united in our obsession for scent, delivering unforgettable customer experiences, strategizing opportunities for growth, and challenging the status quo — both at work, and at home.

Take a look at some of our openings. Get to know us, and then we'll get to know you! If you have any questions during the process, or if you don't see a position that fits your expertise but would still like to get in touch with us, please reach out any time at careers@sniph.com

Shahin Baharan | Hiring Manager

I'm interested
Sniph

Stockholm
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