Are you an inspiring educator? Are you a great motivator? Do you have experience in training of sales or customer care teams and individuals?
Are you motivated by the opportunity to be part of a transformation journey, with focus on customer experience? Are you driven by motivating people to do their best and to develop teams and individuals towards excellence?
Do you enjoy working in a high pace environment?
Can you see yourself playing a role to support the digital transformation for Customer Care? Then our new role as a training specialist in our Customer Care department might be of interest for you.
The position is based at our Denmark site, but travels to our Swedish and Norwegian offices is a necessity. The role reports to the Scandinavian Customer Care Training & Quality Manager, with the main mission being to deliver a best in class training to all Scandinavian Customer Care teams.
To contribute towards the overall mission, you will have the main responsibility to support the strategic roadmap and operating model through well executed training and the development of a customer centric culture within customer care to support the Omni channel strategy.
Additional responsibilities are:
We are looking for an experienced trainer who have worked with the full training life cycle, including planning, performing and assessment.
You have a proven track record in sales or customer care training and skill and knowledge in assessment of individuals and teams. It will be an advantage if you have experience of using Customer Care Technologies and Tools.
Fluency in at least one of the Scandinavian languages and English is a must.
As a person we are looking for someone who have excellent engagement and educational skills, ability to influence others and move toward a common vision or goal. You show good business acumen and you are a strong team player and able to work collaboratively with and through others.
You could just say we are looking for an experienced, inspiring, engaging educator. Is that you?
Deadline for application is 9th August 2019, but we will look at applications on a continuous basis so please do not hesitate to apply.
For more information:
You are very welcome to contact Scandinavian Customer Care Training & Quality Manager Camilla Rasmussen at e-mail: email@example.com (holiday week 30 and 31).
High performance driven culture
Financially strong international based company
Positive working culture
High focus on people motivation
High quality in products and services
Extremely people focused with great opportunities
Lyreco is the market leader within business-to-business workplace products. Our goal is to simplify your life at work by offering a wide range of quality products and a high level of service.
Lyreco is a family-owned company, which was started in 1926 in the small town of Valenciennes in France. Today, the company has subsidiaries in Europe, Asia, and Australia. Our global presence means that we can offer global procurement for businesses and still maintain the benefits of a local supplier. In short: we think globally and act locally.
Lyreco Scandinavia consists of a total of 600 employees spread across Denmark, Sweden, and Norway. The Scandinavian headquarter is located in Roskilde, Denmark but we also have offices in Bankeryd, Sweden, and Fetsund, Norway.
At Lyreco, we are proud to offer:
A wide range of quality products: over 10,000 quality products to choose from with everything from office supplies and furniture to catering and personal safety products.
Effective customer service: we know you're busy and have better things to do. That is why our customer service aims to pick up your call within 15 seconds.
Fast delivery: order before 16:00 and receive your products the next day, unless otherwise stated.
Sustainability and social responsibility: we have high demands on both ourselves and our suppliers in regards to certifications, the environment, working conditions etc. Lyreco is ISO 1401 certified since 2003 and we have our own effective quality and environmental policy
1926Gaspar family creates a bookshop
1936First warehouse in North of France was built
1959First catalogue was launched
1979The name Lyreco was created and used
1989Start of expansion to Europe and Asia
1993First ISO 9001 certification
1998First ISO 14001 certification
1999First SAP Implementation
2001All Subsidiaries were named Lyreco
2008Lyreco for Education began, a fundraising program from 26 Lyreco countries
2009Lyreco launches its own product label
2010Started using the first electric van in Europe
2012Workplace solutions and Eco Future Strategy were initiated
2013Implementation of Green Products
2017Ranks amongst the first worldwide distributors of workplace supplies solutions in 42 countries
2018New brand identity