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Service Manager Video Conference

  • Application Deadline: Oct. 31, 2019
  • Stockholm

As a Service Manager for the Video Conference service you are responsible for the development and delivery of Schibsted Video Conference solutions, including AV for the rooms, bridge solutions and signage. The service also includes various Digital Workplace solutions such as sensors in rooms, booking panels, etc. that are related to improve the user experience when using Video Conference solutions.

The Service Manager is also responsible to develop the system, monitor and measure the adoption and satisfaction of the different systems and propose changes to increase both. Including life cycle management and termination of relevant systems.

Key Responsibilities:

  • Business stakeholder management.
  • Define and develop strategy and roadmap for the services.
  • Ensure alignment with the broader technology and enterprise strategy plans.
  • Build long-term capabilities that ensure scalable solutions with agile architecture and high quality code.
  • Work with User Services services to ensure user experience is consistent across Schibsted.
  • Develop and control the annual operating and capital expenditure budget for the service.
  • Maintain currency on new technologies and best practices related to the application management domain, as well as provide direction on what emerging technologies and methods should be introduced, integrated and assimilated to support Schibsted’s strategy and business needs.

Work with great people

Business Intelligence Developer
"At Schibsted there are always new exciting projects and great development opportunities, which makes it fun to come to work every morning."
Integration Architect HR & Finance
"I really enjoy working in Schibsted E-Tech because it challenges me every day."
Project Manager
"One of my favorite parts about working for Schibsted is that every day offers something new. This plus the support and camaraderie among colleagues makes me look forward to working each day."
DevOps Engineer
"I love working with highly skilled people and team-players in a company that allows you to grow in the direction you choose while making you feel that your decisions matter"

Skills & Requirements

Knowledge Requirements:

  • Two or more years of experience in IT and software development.
  • Two years of experience from working with application management.
  • Bachelor's degree in computer science or equivalent education is a plus.
  • Fluent in English.


  • You have a superior, service-oriented approach to application and service delivery.
  • Strong strategic capability and the will to stay on top of market development and new technology.
  • Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role.
  • Experience in budget planning and financial management.
  • Success in leveraging both traditional practices, such as software integration and implementation, as well as emerging methods, such as experimental product development, that are optimized for agility.
  • Strong vendor management and partner relation skills to identify and leverage resources both internal and external to the enterprise in order to enhance capabilities that support business objectives.
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to senior leaders, and business concepts.
  • This role requires flexibility for travel.

Great Place to Work

  • Learn and develop within Learning Lab

  • Empowering body and mind with Schibsted Life

  • We embrace diversity

  • Media - The Power of Journalism

  • The second hand effect through our marketplaces

  • Work with products that matter in people's lives

  • 8000 fantastic colleagues in over 20 countries

  • Local and global opportunities

  • Innovation, it’s at our core

  • Personlig utveckling och lärande inom Learning Lab

  • Innovation i fokus sedan 1839

  • Lokala och globala karriärmöjligheter

  • 8000 fantastiska kollegor i över 20 länder

  • Jobba med produkter och tjänster som berör

  • The Second Hand effect bidrar till bättre miljö

  • Media – och The Power of Journalism

  • Var del av en mångfaldig, inkluderande arbetsplats

About the company

Schibsted Enterprise Technology is the global IT company within Schibsted, delivering services, tools and infrastructure to the group and Adevinta’s marketplaces worldwide. The teams within Enterprise Technology are responsible for Schibsted’s internal IT and infrastructure, providing the core foundation for Schibsted’s market-leading brands, including some of the biggest newspapers and marketplaces in Sweden and Norway.

Today we employ over 140 highly skilled people in Stockholm, Oslo, Barcelona and Kraków and we are always on the hunt for strengthening our team even more. So come join us in scaling up Enterprise Technology to the next level, accelerating the digital transformation in Schibsted by creating increased efficiency and collaboration!

1839Christian Michael Schibsted founded Schibsted Forlag

1860Christiania Adresseblad was founded - Later changed named to Aftenposten

1966Schibsted acquired VG

1996Schibsted aquired Aftonbladet

1998Schibsted aquired SvD

2001Finn.no and Schibsted Growth is Established

2003Schibsted aquired Blocket

2011Schibsted Product & Tech Polska is established

2015Schibsted Media passes 1 million paying subscribers

2017Schibsted becomes organised in two divisions, Media & Marketplaces

Marc Morata | Hiring Manager

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Schibsted Enterprise Technology

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