The Client Success Representative role is a fast-tracked position to develop a career in client growth, account management, and sales leadership. Positioned within Meltwater's fastest-growing division, the Social Solutions Team, we are a full suite business-to-business Social Media solution, helping brands research, monitor, analyze, and manage social media channels and conversations.
This is a business-to-business sales and account management role that involves working with existing clients to help them optimize their Meltwater subscription and strategically expand the size of your portfolio over time. This position deals with account renewals, account growth via upselling and cross-selling, and consultative selling.
Our clients are typically in the Marketing, Social Media and Digital Departments, and we work directly with decision-makers in a very consultative fashion. Meltwater isn’t a service that is used by just one industry, so you will get exposure to companies and organizations of all shapes and sizes, helping you expand your business acumen all the time. You will be responsible for managing a portfolio of around 100 clients, and you will be their dedicated Account Manager and point of contact at Meltwater, helping them to make the most of our cutting edge social media management and analytics tool.
In addition to training you to become a successful salesperson, we pride ourselves in being able to develop fantastic leaders, and our goal is to facilitate your professional growth. We prioritize potential over experience and only promote from within. With offices in 60 cities across the globe, the opportunities to advance your career are unlimited!
To accommodate our rapid growth, we are looking for ambitious, driven professionals to join our team. The kind of person who is successful with Meltwater is hardworking, intelligent, and well rounded. We are inspired by people who are self-motivated and hold themselves to a high standard, have a good sense of humor, and a willingness to succeed.
Compensation: Structure is base salary + quarterly performance-based bonuses + commission. The commission is uncapped. Base salary will be commensurate with experience.
At a minimum, you will need:
- A University degree with at minimum a 3.0 GPA
- Exceptional communication and interpersonal skills
- Natural leadership qualities
- At least 1 year of relevant account management/SaaS/B2B consultative sales experience
You will get bonus points for:
- Experience in selling social listening or analytics tools
- Ambitious internships or relevant professional experience
- Familiarity with the Marketing function inside of companies
- International experience (academic, personal or professional)
Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.
For over fifteen years, Meltwater has maintained a very unique culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.
Our office spaces are collaborative, open working environments in which teamwork, learning, and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei
And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd
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