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Arabic & English speaking Client Support Representative

  • Application Deadline: June 30, 2019
  • Cape Town

Arabic & English speaking Client Support Representative

  • Location: V&A Waterfront, Cape Town, RSA.
  • Application Deadline: June 30th 2019
  • Interviews: June - July 2019
  • Start Date: August 2019
  • Salary: R18 000, R21 600 OTE

Prerequisite:

  • Must be able to write and speak fluently in Arabic and English.

Please note: Application will not be considered should you not have the above prerequisite.

What to expect as a Client Support Representative

The Client Support Representative is a business-to-business support role which involves representing the Meltwater services to existing clients across EMEA.

Today we live in an information society. Are you excited to work on the forefront of software, online and AI industries?

The G2 Crowd has ranked Meltwater as one of the Top 100 Software companies of 2018, as well as the #1 PR Analytics tool.

Responsibilities:

To provide excellent customer service to clients across different markets globally
Be exposed and provide support to companies and organizations of all shapes and sizes
Support the customers to succeed with Meltwater’s proprietary software platforms
Maintain our customer Help Centre and localise self serve content
Serve as a liaison between our technical team and account management team
Collaborate with team to achieve your collective and individual monthly and quarterly goals
Welcoming to change and high volume environments
Unique Culture

Based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Francisco to Cape Town, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which team work, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

For over fifteen years, Meltwater has maintained a very unique culture. More about us! Watch here!

Learn more about Meltwater on our website at www.meltwater.com

Follow us on Twitter @meltwater or like the MeltwaterGroup page on Facebook

Learn more about the Meltwater Entrepreneurial School of Technology (MEST) at www.meltwater.org

Skills & Requirements

Required:

  • University degree (any discipline)
  • Experience in Customer Support
  • Experience in live chat support is a plus
  • Exceptional communication & writing skills
  • Full computer literacy

Great Place to Work

  • Fun, cosmopolitan and international work culture

  • Continuous training throughout your career

  • Accelerated leadership and promotion program

  • Global career opportunities

  • Competitive salary model

About the company

Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time analysis.

More than 25,000 companies use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition. With more than 50 offices on six continents, Meltwater is dedicated to personal, global service built on local expertise. Meltwater also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs.


Talent Acquisition Meltwater Africa | Hiring Manager

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Meltwater Africa

Cape Town
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