Handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
Analyze and resolve most common inquiries using step-by-step solutions provided to you
Deliver high-quality standard service to customers
cooperate with IT specialist team to deal with more complex issues
Skills & Requirements
very good Dutch language skills
good level of English
pro client attitude and communication skills
basic experience in Windows 7 and MS Office
customer service experience (is an asset but is not necessary)
team player, problem-solving attitude and efficient task management skills
About the company
Sogeti Belgium, business unit of Capgemini Belgium, is an international organization and leading provider of technology services and software testing. Sogeti Belgium employs 500 IT professionals, offering cutting-edge expertise in Cloud, Cybersecurity, Digital Manufacturing, Digital Assurance & Testing, and emerging technologies. Our clients are well known companies in the private and public sector (e.g. the European Institutions, FODFin, KBC,…).
Sogeti Group combines agility and speed of implementation with strong technology supplier partnerships (Microsoft, IBM, HPE), world class methodologies and its global delivery model, Rightshore®. Sogeti Group brings together more than 25.000 professionals in 15 countries, based in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Capgemini SE.
Take a tour in our office: https://www.firefleye.be/wp-content/uploads/sogeti/