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Customer Success Manager
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Computer Software


Sales & Business Development


Mid level

Location: Stockholm

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Job Description

Customer Success Manager at UPSALES

Do you want to join a winning team at a successful company with a fantastic product made for champions? How about being part of a fun and enthusiastic workforce? If the anwser is yes you should continue reading. Upsales is a Swedish high-performing SaaS company with strong growth and was just listed on Nasdaq First North in April of this year.

We are a team of 40 talented and highly driven people delivering an outstanding sales and marketing technology. As our platform evolves, we need more skilled and courageous people to join our action-oriented and fun team and we are now looking for a Customer Success Manager.

As a Customer Success Manager at Upsales, you will become a key player in our continued growth and mission to become Europe’s leading sales and marketing platform for B2B-companies. You will be responsible for developing and helping our customers thrive by using our fantastic product.

Key responsibilities:

  • Lead customer projects covering integrations, best practice, user interface etc.
  • Proactively contact customers with solutions to streamline their business.
  • Own your customers’ usage and proactively work with renewals and customer success.
  • Document all client specific activities.
  • Work alongside a Key Account Executive to grow customers together.
  • Lead and manage end-to-end consulting projects with our Business Intelligence and Cloud consultants.

Your background

You are an ambitious person with a never say die attitude who thrives on helping your customers succeed. You are interested in and understand how businesses and organizations work and how to navigate within. You are self-sufficient and organized but also a great team player.

  • Experience from a similar role preferably within enterprise software ideally within CRM, Marketing Automation and/or Business Intelligence
  • Bachelor’s degree in IT or a related field
  • Preferably experience from Sales roles
  • Preferably some experience in project management
  • Excellent communication skills in Swedish and English

Our offer

We require hard work and expect great results but we also work just as hard to make sure you have the right conditions to be successful and that you are happy.

  • Fun and dynamic workplace where you are very close to the core of the business and top management

  • Highly skilled and inspiring colleagues

  • Generous benefits package including educational contribution
  • Breakfast buffet and snack every day

We hope we have caught your interest and look very much forward to receiving your application!

In this process we work with our recruiting partner, Emilie Törneman at PredictIT Talent. Emilie.torneman@predictittalent.com +46767243988

Looking forward to your application!

Skills & Requirements


About the company

Upsales är ett svenskt bolag med drygt 40 anställda och över 600 kunder i tio länder. Daniel Wikberg grundade Upsales 2003 med ambitionen att revolutionera arbetet för säljorganisationer med en ny typ av CRM som var enkelt att använda. Även om väldigt mycket har hänt med produkten sedan dess så lever filosofin vidare.

I en allt mer digitaliserad värld ställs nya krav på säljteamet och mängder av möjligheter öppnas upp för företag som vill växa. På samma sätt som tidigare vill vi revolutionera arbetet för dessa företag genom att göra det enklare. Vi vill göra det enkelt för våra kunder att växa.

Upsales är Software-as-a-Service och innehåller:

  • CRM – Hjälper säljteamet att stänga fler affärer
  • Marketing Automation – Hjälper marknadsavdelningen att generera leads
  • Engage – Hjälper till med effektiv bearbetning genom målmedveten annonsering
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