ITOT Service Desk Technician I 50% Part-Time
- Application Deadline: Nov. 30, 2026
- Oslo
- On-site
Join Hurtigruten and Help Keep Our Global Operations Connected
At Hurtigruten, technology plays a vital role in supporting our ships, offices, and people around the world. We're looking for a service-minded and passionate ITOT Service Desk Technician (50% part-time) to join our growing ITOT team in Oslo.
This is an excellent opportunity for someone early in their IT career who enjoys solving technical challenges, helping users, and gaining hands-on experience across a wide range of systems and technologies. You'll be part of a collaborative team that supports colleagues across our global business while contributing to a reliable, secure, and modern IT environment.
What You'll Do
As an ITOT Service Desk Technician, you'll serve as a first point of contact for IT support, helping users resolve technical issues and ensuring an excellent support experience.
Your responsibilities will include:
- Providing first-line support for hardware, software, applications, and IT infrastructure
- Responding to service desk tickets and user requests in a timely and professional manner
- Troubleshooting technical issues and escalating complex cases to specialist teams when needed
- Keeping users informed throughout the lifecycle of their cases
- Supporting employee onboarding and offboarding activities, including account creation, access management, and permissions
- Assisting with user provisioning and identity and access management (IAM) tasks
- Supporting IT projects, system upgrades, patching activities, and new service implementations
- Maintaining knowledge base articles and service desk documentation
- Monitoring security alerts and helping enforce cybersecurity policies and best practices
- Participating in major incident management activities when required
- Helping identify recurring issues and contributing to problem management and root cause analysis efforts
- Acting as a power user for service desk tools and collaboration platforms
- Traveling occasionally to company locations when needed
Work with great people
Skills & Requirements
Who We're Looking For
We're looking for someone who enjoys helping others, has a passion for technology, and is eager to grow their IT career.
Required Qualifications
- Bachelor's degree in Information Technology or relevant work experience
- ITIL Foundation (v3 or v4), CompTIA A+, or equivalent training/certification
- Strong English communication skills, both written and verbal
- Basic understanding of IT troubleshooting and support processes
- Familiar with Atlassian products
Preferred Experience
- Experience in a customer-facing role
- Experience working in a corporate environment
- Familiarity with Microsoft 365, user account administration, and endpoint support
- Understanding of networking and troubleshooting concepts, including OSI layers
- Exposure to Agile and Lean ways of working
What Makes You Successful
You are:
- Customer-focused and motivated to deliver excellent service
- A clear and confident communicator
- Organized, detail-oriented, and methodical in your approach
- Curious and eager to learn new technologies
- Calm under pressure and able to manage multiple priorities
- A team player who can also work independently
- Proactive, reliable, and solution-oriented
- Passionate about IT and technology
Why Join Hurtigruten?
At Hurtigruten, you'll become part of a company with a proud heritage and a strong focus on innovation, sustainability, and exploration.
We offer:
- A supportive and collaborative work environment
- Opportunities to learn, develop, and grow your IT career
- Exposure to a broad range of technologies and business systems
- International collaboration across teams and locations
- A workplace where your contribution has a direct impact on employee experience and business operations
- Flexible and hybrid working arrangements
- Competitive salary and benefits package
- Staff rates on Hurtigruten voyages for you and your family.
Location
This position is based in Oslo, Norway and follows a hybrid working model. To support collaboration and team connection, employees are expected to be in the office at least three days each week.
Ready to Apply?
If you're looking for an opportunity to build your IT career in a dynamic international company and enjoy helping people solve technical challenges, we'd love to hear from you.
Apply today and help keep Hurtigruten connected.
Great Place to Work
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Our team operates across many different roles all over the world. Each person makes an important contribution to deliver guest-centric and memorable experiences.
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At the heart of Hurtigruten is a passion for exploration and travel. It’s shared by our team who seek out the remarkable in order to inspire guests and each other.
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Our team has an unrelenting quest for improvement — for our business, our guests, the places we visit and their communities, and the planet as a whole.
About the company
Hurtigruten is one of the world’s great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world.
Our Original voyages connect 34 coastal communities. It is the classic way to travel the Norwegian coast as a local and has rightly become known as ‘The World’s Most Beautiful Voyage’.
To mark our 130-year anniversary, we launched an exclusive range of Signature cruises. These premium sailings showcase our favourite places of Norway’s coast with several hours spent in each port.
Important Information
Please note that we may amend or withdraw job advertisements at any time, including before the advertised closing date. We encourage interested candidates to apply as early as possible.
Before applying, please review our Privacy Notice, which explains how we collect, process, use, and protect your personal data throughout the recruitment process. As an international organization, your personal data may be transferred and processed by affiliated companies within the Hurtigruten Group where appropriate and in accordance with applicable data protection laws.
Inclusion & Diversity
We are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences, and perspectives, and believe that diversity makes us stronger.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
PeopleOur employees are at the heart of who we are. They’re the people who drive our business forward, the faces that guests see on board our ships, and the advocates for our brand.
CommunitySince 1893 we have been a lifeline on the Norwegian coast. The route we founded binds the country together, transporting people and delivering goods. Travel and tourism a catalysts for value creation in the beautiful local communities we are so lucky to visit and cooperate with.
Sven Tressum | Contact Person
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