Service & Operations Administrator

Job Description

Service & Operations Administrator

Location: Office Based

Department: Service Branch

Reporting to: PA to the Operations Manager

Join a Team That Keeps Our Operations Running Smoothly

We're looking for a highly organised and proactive Service & Operations Administrator to join our Service Branch team.

This is a fantastic opportunity for someone who enjoys variety, problem-solving, and working across multiple business functions. You'll play an important role in supporting our Service & Operations teams, ensuring data accuracy, stock management, supplier coordination, and administrative processes are delivered efficiently and effectively.

If you're detail-oriented, enjoy working with systems and processes, and take pride in providing excellent internal customer support, we'd love to hear from you.

What You'll Be Doing

• Maintaining material codes within SAP and field service management systems.
• Working closely with suppliers to ensure stock is sourced cost-effectively and customer requirements are met.
• Investigating and resolving escalated stock-related issues.
• Processing and recording engineer stocktake information.
• Reviewing service and operational data, identifying discrepancies and ensuring records remain accurate.
• Supporting the administration of road toll schemes and congestion charge accounts where required.
• Managing incoming sales leads, allocating them to the correct sales teams and tracking feedback.
• Providing support and training to customer service colleagues to promote best practice and data accuracy.
• Arranging travel and accommodation for members of the Service & Operations team when required.
• Supporting wider teams during busy periods to maintain excellent customer service and business continuity.

What We're Looking ForEssential Skills & Experience

• Previous administration experience within a fast-paced business environment.
• Experience using SAP or similar business systems.
• Good working knowledge of Microsoft Outlook, Word and Excel.
• Strong attention to detail and accuracy.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• Ability to prioritise workload and manage multiple tasks effectively.
• Comfortable working independently as well as part of a team.

Personal Attributes

• Positive and proactive approach.
• Strong problem-solving skills.
• Reliable and dependable.
• Customer-focused mindset.
• Willingness to learn and develop new skills.
• Flexible and adaptable to changing business needs.

Why Join Us?

• Opportunity to work for an established and well-respected organisation.
• Varied role with exposure to multiple business functions.
• Supportive team environment.
• Ongoing training and development opportunities.
• Competitive salary and benefits package.
• Opportunity to make a real impact on service delivery and operational performance.

Apply Today

If you're an organised administrator who enjoys supporting operational teams and ensuring processes run smoothly behind the scenes, we'd love to hear from you.

Join us and become an integral part of a team that helps deliver an exceptional service experience every day.