1st Line Support Analyst
- Multiple locations
- Hybrid
1st Line Support Analyst
Location: High Wycombe
Hybrid working: 3 x in the office, 2 x from home
Are you personable, technically minded, and ready to take the next step in your IT career? Sharp UK is looking for a 1st Line Support Analyst to join our helpdesk team in High Wycombe. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.
What You’ll Be Doing
You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.
Your responsibilities will include:
· Owning, updating, and progressing support tickets to give clients confidence in our service.
· Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.
· Organising and prioritising your daily workload to meet client expectations efficiently.
· Using your technical knowledge to resolve issues and escalate where necessary.
· Communicating clearly, professionally, and positively with clients and colleagues.
· Actively developing your technical skills and contributing to team productivity.
· Representing Sharp IT Services professionally to support client retention and business growth.
What We’re Looking For
We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:
- A friendly, professional, and approachable attitude
- A strong desire to grow your skills in IT support
- Excellent verbal and written communication skills
- At least 2 years’ experience in IT support
- Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
- Basic understanding of backup solutions and antivirus tools
- Awareness of Remote Monitoring and Management (RMM) tools
About the company
Sharp’s services and products range from printers and advanced flat screen technologies, collaboration platforms in partnership with other leading brands, through to full IT services, a broad yet integrated offer that makes us a genuine technology partner to our customers.
It’s not just what we can offer, but how we deliver it that lies at the heart of our success. Serving organisations from small business to large corporates, our technology solutions are tailored to meet the specific priorities and requirements of our customers. Our people are experts in their field and are able to help our customers navigate the continually evolving technology landscape, while they focus on their business.
Jonny Percival | Contact Person
Powered by
