Account Manager

Job Description

Account Manager - IT Managed Services

Location: London or Thames Valley

Are you an experienced Account Manager from an IT Managed Services background?

We're looking for a commercially driven Account Manager who understands the Managed Services landscape and knows how to develop long-term customer relationships, identify growth opportunities, and deliver real value through technology solutions.

This isn't a role for someone looking to learn the MSP sector from scratch. To hit the ground running, you'll already have experience managing IT services customers, understanding recurring revenue models, and working closely with technical teams to recommend solutions that help clients achieve their business objectives.

The Opportunity

You'll take ownership of a portfolio of developing customer accounts, focusing on nurturing relationships, increasing customer engagement, and identifying opportunities to expand our service offering. Your goal will be to grow these accounts into strategic, high-value customers through trusted advice and exceptional account management.

Working closely with internal technical, service delivery, and commercial teams, you'll become a key point of contact for your customers and play a vital role in driving revenue growth across the region.

What You'll Be Doing

• Managing and developing a portfolio of existing Managed Services customers.
• Building strong relationships with key stakeholders and becoming their trusted technology partner.
• Conducting regular account reviews to understand customer objectives and identify opportunities for growth.
• Recommending IT solutions, managed services, and technology upgrades that deliver genuine business value.
• Creating quotations, managing opportunities, and converting them into successful outcomes.
• Collaborating with technical and service teams to ensure an exceptional customer experience.
• Producing accurate sales forecasts and pipeline updates.
• Keeping up to date with industry trends, vendor developments, and emerging technologies.
• Supporting the wider sales team through market insight and customer feedback.
• Driving account growth through upselling, cross-selling, and strategic account planning.

What We're Looking For

Essential:

• Proven experience as an Account Manager, Client Manager, Customer Success Manager, or similar role within an IT Managed Services Provider (MSP) environment.
• Strong understanding of Managed Services, IT Support, Cloud, Cyber Security, Connectivity, or Infrastructure solutions.
• Experience managing and growing existing customer accounts.
• Demonstrable success identifying upsell and cross-sell opportunities.
• Excellent commercial awareness and customer relationship skills.
• Ability to communicate confidently with both technical and non-technical stakeholders.
• Strong organisational and pipeline management skills.

Why Join Us?

You'll be joining a business that values relationships, customer success, and professional development. You'll have the opportunity to work with an established customer base, collaborate with experienced technical specialists, and genuinely influence customer growth and technology strategies.

If you're an MSP Account Manager looking for your next challenge and want to join a business where you can make a real impact from day one, we'd love to hear from you.

Apply now and bring your Managed Services expertise to a role where relationship building and account growth are at the heart of success.