System Optimization Lead

Job Description

Job Title: System Optimization Lead, Global Interview Scheduling
Location: United Kingdom
Contract: 1 year contract, with possibility of renewal

At Hudson Talent Solutions, we embrace curiosity, think differently, and shape the future of talent.

The Role
Hudson Talent Solutions is partnering with a global life sciences organization on a global interview scheduling program, and we are looking for a System Optimization Lead to help make the service smarter and more automated over time.

This is a build role, not a run role. Working side by side with our Change Adoption Lead, you will own the system side of the program: finding where scheduling automation breaks down, getting to the root cause, recommending clear, data backed fixes, and proving they made a difference. Based in the UK, you will support markets across Asia Pacific, Europe, and the Americas, and report into Hudson’s program leadership.

What You Will Actually Do

• Land the automation baseline within 90 days of go live, showing which bookings run clean without a human and how that splits by interview type, level, language, and market
• Get to the root cause of every scheduling exception, from reschedules and interviewer pool rules to templates and workflow logic, and put a handle time cost on each one
• Own the quarterly Automation Opportunity Review, arriving with a ranked list of configuration changes and the handle time impact expected from each
• See every fix through: test and release with the client’s administrator, measure what actually moved the next quarter, and update coordinator procedures with the QA Leads so the gain sticks
• Track and report progress on handle time and automation rates, celebrating the wins and being just as clear on the exceptions that will never automate
• Partner closely with the Change Adoption Lead to call whether each exception is a system, behavior, or structural problem

Who We Want

• You are not a platform admin or a scheduling coordinator. You have sat between a recruiting operation and its technology, got curious about why things break, and fixed them with evidence
• You build the reporting, find the root cause, and size the fix before anyone asks
• You can stand in front of a client’s TA and technology leads, make a recommendation, and hold your ground with data when they push back
• You enjoy building something from the ground up and want to see a result through over the long term

What You Bring

• Hands on experience configuring interview scheduling in an automation or conversational AI platform, or deep expertise in an enterprise ATS and the ability to pick up a new one quickly
• Strong comfort with event level operational data, reporting, and root cause analysis
• Experience working inside a recruitment operation or RPO, ideally across more than one country
• Knowledge of how enterprise ATS platforms hand off to scheduling automation, and where that handoff fails, is a plus
• Experience scheduling multi panel, multi stage interviews in a regulated environment is a plus

A Little Bit About Us
At Hudson Talent Solutions, we are reshaping the future of talent management. From executive search to strategic talent consulting, we deliver tailored, innovative solutions for organizations worldwide. Our team is collaborative, forward thinking, and dedicated to creating outstanding experiences for clients and candidates alike. We are proud to be an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all.

This job description may have been enhanced using AI tools to improve clarity and formatting. All role requirements, responsibilities, and details are defined by Hudson Talent Solutions and remain subject to change based on business needs.