Branch Manager

Job Description

Do you have a strong background and passion for branch operations, sales leadership, and delivering exceptional customer service?

Then you might be the person we are looking for! Take on the role as Branch Manager and report to our Business Development Director (for sales matters) and Regional Operations Manager (for operational matters).

The role as Branch Manager

As our Branch Manager, your mission will be to lead the smooth and efficient running of the branch and coordinate with Regional Branches, ensuring operational excellence, sales performance, and outstanding customer satisfaction.

• Managing all branch operations to ensure efficiency, accuracy, and excellent customer service liaising with other Branch Managers within the region.
• Overseeing sales office procedures, stock control, and compliance with ISO and SOP processes.
• Leading and supporting the branch team, ensuring training, development, and performance processes are in place to achieve KPIs.
• Managing credit control, goods returns, transport logistics, and purchasing to maintain service quality and profitability.
• Ensuring compliance with all Health & Safety, facility management, and risk management procedures.
• Promoting Lindab products and services and maximising sales opportunities in cooperation with your regional team and Business Development Manager.

Who you are

• You have a deep knowledge of branch operations, sales processes, and business management systems.
• You have excellent understanding of Health & Safety requirements, stock management, and customer service standards.
• You have experience of leading teams, overseeing branch functions, and managing both operational and sales performance working to KPIs.

This is a leadership position, and we strongly believe that great leaders are defined by their ability to inspire and influence others. At Lindab, we want our managers to be true leaders— who treat people with respect, earn the trust and admiration of their colleagues, and lead by example. We have identified nine key qualities that define leadership at Lindab: clear goals, being a role model, self-development, developing others, flexibility, positivity, strong communication, mission command, and taking initiative. While the title of manager grants formal authority, leadership is earned through actions and character. True leaders naturally influence those around them, fostering commitment, engagement, and a shared sense of purpose. At Lindab, we value leaders who go beyond managing tasks—they cultivate strong teams and help others grow.

Finally, it is important for us that you share our values, Customer Success, Down to earth and Neatness and order.

What you bring

• Experience in branch management, team leadership, or similar operational management roles.
• Demonstrated success in guiding teams to achieve operational, sales or service‑based KPIs.
• Strong background in sales administration, stock control, warehouse processes, and customer service management.
• Good knowledge of Health & Safety compliance, risk management systems, and business operations processes.
• Ability to lead and develop a team, conduct performance discussions, and manage HR procedures such as absence management and disciplinary processes (within company guidelines).
• Strong communication and relationship‑building skills, with the ability to liaise effectively across multiple departments.

What we offer

• Opportunities to develop and grow professionally
• Competitive salary
• Genuinely great colleagues who want to see the company and each other succeed
• Strong OTE (maximum 20% of basic annual salary)
• On-going career development opportunities, with training and support
• 25-days annual leave, + 8 days statutory Bank Holidays and a Christmas / New Years closure
• Company Occupational Sick Pay
• Company Private Medical Insurance (; for yourself only)
• Everyday Health Cash Plan
• Group Life Assurance
• Free parking
• Company car & fuel cards
• Company laptop, mobile phone and broadband allowance
• Corporate workwear inc. PPE
• Company Pension contribution matched at 4%
• Part of the Mental Health Charter: Wellbeing app, Mental Health Champions, EAP program and discounts on counselling
• Online retail discounts & savings including; gym, holidays, hotels and family days out
• Long Service Awards
• Annual flu jab

We are looking forward to hearing from you. If you have any questions, feel free to reach out.