Job Description
Do you take ownership all the way from the initial customer contact until the matter has been resolved? Are you attentive, enjoy creating structure and thrive in an international environment? We are currently looking for an Inside Sales & Operations Coordinator to join our team at Grundéns!
About the role
As an Inside Sales & Operations Coordinator, you will play a central role in our European operations, coordinating the flow between customers, distributors, warehouses and internal functions. Your responsibilities will span customer service, order administration, logistics, e-commerce and sales support.
Your responsibilities will include:
- Handling enquiries from customers and distributors through various communication channels
- Registering and administering orders
- Managing returns, complaints, credit notes and warranty claims
- Ensuring the correct handling of pricing, delivery information and order amendments
- Coordinating deliveries and monitoring inventory levels, both internally and together with warehouse and logistics partners in Sweden and Portugal
- Tracking shipments and managing delivery-related discrepancies
- Supporting our European e-commerce operations and handling customer enquiries relating to Shopify and Amazon
- Collaborating with the Sales and Finance teams on orders, invoicing queries and customer follow-up
- Contributing to the development of working methods, processes and the overall customer experience
The role is based in Stockholm, where you will work closely with team members located across Europe and globally.
Skills & Requirements
Who are you?
We are looking for someone who thrives in an independent and coordinating role with a wide range of stakeholders. You are service-minded, structured and detail-oriented, and you enjoy creating order, following up on details and seeing matters through to completion. You take ownership of your work, identify what needs to be done and can prioritize effectively when the pace is high and several matters need to be managed simultaneously.
You will be an important link between customers, distributors, warehouses and internal functions. You therefore need to be communicative, solution-oriented and skilled at building trusting relationships, even when much of the collaboration takes place digitally.
We are a small team working from different locations across Europe, and we meet in person regularly to collaborate on site. To thrive in the role, you therefore need to feel comfortable planning and driving your work independently, while actively contributing to collaboration and a sense of team connection remotely.
We are looking for someone who has:
- Experience in customer service, order administration, sales support or a similar role
- Strong systems proficiency and good knowledge of Microsoft Office, particularly Excel and Outlook
- Excellent spoken and written English, as well as good spoken and written Swedish
It would be an advantage if you have:
- Knowledge of German, French or another European language
- Experience in international trade, logistics or distributor sales
- Experience working with Business Central, Dynamics NAV, Shopify or Amazon Seller Central
- An interest in fishing, outdoor activities or spending time in nature
Additional information
The position is a permanent, full-time employment, initially subject to a six-month probationary period.
Applications will be reviewed on a rolling basis, so we encourage you to submit your application as soon as possible, but no later than November 20.
About the company
Since 1926, Grundéns has developed clothing and equipment for people who work and spend time at sea – from commercial fishermen and seafarers to recreational anglers. With our roots on the west coast of Sweden, we have built a strong reputation through solid craftsmanship, functional products and a close understanding of the people who use them. Today, Grundéns is an international company with operations in the United States and Latin America, our own factory in Portugal, and growing organisations across both EMEA and APAC.
At Grundéns, you will become part of an international organisation with a culture shaped by our core values: grit, collaboration, trust and integrity. We are in an exciting phase of development, with the ambition to continue growing globally and creating products built to withstand real-world demands.
We offer a varied and rewarding role with a high degree of personal responsibility and numerous international contacts. You will join an engaged team and work closely with customers, distributors and partners throughout Europe, while contributing to the continued development of a strong brand with 100 years of history.
