Support Call Center Agent

Skills & Requirements

We are seeking 1 full time (40 hours) and 1 part time (20 hours) call center agent to help field calls from investors, registered representatives and other industry professionals.
Our Support Center is open Monday-Friday from 8AM to 8PM EST. Hybrid position, required to work 3 days in office and 2 remotely.

Responsibilities :

• Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the internal Support Center systems
• Intakes calls, researches, resolves, and documents issues
• Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
• Responds to customer requests by providing functional and navigational support of internal Support Center systems.
• Assists firms with routine questions regarding credentialing, systems usage and issues.
• Confers with senior Support Center staff and subject matter experts for guidance on complex issues as appropriate.
• Documents all incoming customer inquiries as necessary per internal Support Center procedures and policies.
• Develops proficiency on registration rules.
• Utilizes computer resources and software applications as necessary.
• Bachelors Degree is required