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Customer Service Engineer

  • Applications are considered on a rolling basis
  • Kuala Lumpur

  • Can you text, chat and webcam with different people while eating a doughnut, all at the same time?
  • Do your family members call you whenever they encounter a computer problem?
  • Are you the sort of person who can put yourself in another person’s shoes?
  • Do you have a hunger for anything and everything digital?

Sound like you? Great, then we want you! We at F-Secure are all about protecting the digital side of things. You will be the go-to person for our clients and customers worldwide. You get to rub shoulders and work with the fellows who are always pushing the envelope when it comes to technology, online security and privacy. We work to set the Internet free.

RESPONSIBILITIES

  • Be the true professional for F-Secure's retail products.
  • Provide support to Consumer customers on setup and configuration of F-Secure software via different support channels – phone, e-mail and chat.
  • Perform log analysis in order to find and resolve the root cause of any issues reported by the customers.
  • Work together with F-Secure Labs to combat malicious programs (malware).
  • Develop an in-depth knowledge of how security applications work.
  • Further develop general IT technical and troubleshooting skills.
  • Be part of a global team in Customer Care that works around the clock to provide assistance to all customers around the world.
  • Represent the voice of the customer to influence future product improvement and development.
  • Develop your skills in handling flustered customers.
  • Advise the customer on how to stay safe on the Internet.

Work with great people

Javier Moreno
Senior Security Consultant
"My passion for security comes from understanding how things work. Once you do, you can control it"
Karolina Malagocka
Senior Service Marketing
"At F-Secure we see the value of each and every person"
Zuzanna Kunik
Junior Data Scientist
"As a data scientist, I love working closely to data. As an extrovert, I love working with people. In my current role I’m doing both. "
Jonas Lundberg
Global Cyber Security Solution Sales
"I feel confident in selling our services that protect our customers. It's extremely stimulating and gives me a sense of purpose"
Kamil Janowski
Full-Stack developer
"With the use of the cloud and cutting edge technologies, F-secure makes programming great again"
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"
ROBERT GRZEŚKOWIAK
Lead Quality Engineer
"I chose F-Secure because it gives you a great variety of experiences that you can benefit from the security perspective. "
MACIEJ KUCHARSKI
Lead Software Engineer
"You don’t feel like working in a big company, people are open and the atmosphere is very good"
PIOTR DYBA
Manager
"Every day comes with new challenges and surprises so it is impossible to get bored, especially in my team."
HASSAN MANSOOR
Junior Developer
"In my opinion F-Secure is the best place to work in Poland especially because here you have a lot of freedom at work. "
MARCIN TAMIOŁA
Senior Systems Engineer
"Best part of my current work is to have a real influence on the direction my team and work is going in."
Tinus Green
Information Security Consultant
"The fact that MWR performs research driven security work is the reason I work here."
Sean Nel
Senior Software Engineer
"If you like working on cool, new stuff with lekker people"
Annike Taljaard
Associate Information Security Consultant
"With the supportive company structure, we are encouraged not just to grow, but to grow in the direction that we want."
Jaco Erasmus
Ruby Developer
"In my two years at MWR, It has been amazing to work for an industry-leading company with a very energetic, positive and engaging culture."
Joanna Tórz
Senior Developer, Team Leader
"Nothing beats friendly but professional atmosphere, interesting daily challenges and the culture of growth as an individual and as a Team!"

Skills & Requirements

REQUIREMENTS

  • Diploma and/or Degree in IT
  • Fluent in written and spoken English, with a neutral accent
  • Additional language would be an added advantage
  • Experienced working in an international contact center
  • Knowledge of basic firewall configurations, antivirus scanning, cloud architecture
  • Good technical understanding of PCs, Mobiles and online services
  • Ability to explain difficult topics in layman’s terms
  • Customer-centric mindset
  • Privacy and security mindset in today’s digital world
  • Sounds pleasant
  • Have the patience of a saint
  • Able to multitask and assist several customers at the same time
  • Willing to work in 24-hr/7-day shift rotation


SKILLS

  • Excellent customer service skills
  • Excellent communication skills
  • Problem solving and analytical skills:
  • Fast learner
  • Adaptability to change
  • Ability to work independently, and at the same time be a team player
  • Self-motivated with leadership skills

Great Place to Work

  • Over 1,600 amazing colleagues in 25 countries

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 32+ of nationalities

  • Global with the spirit of a small company

About the company

At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cyber security. Every day, our Fellows face the daunting challenge of outsmarting those that disrupt the digitalized world. A difficult task, we know, but something we all come together to do for our customers. We make the world a safer place.

Our Fellowship of people have a shared interest in being successful together and being open and honest with each other. At F-Secure, we meet each other as equals, but challenge each other’s ideas – we believe this makes us all better and creates a more secure environment for our customers.

As an F-Secure Fellow, you’ll be joining a tight knit network of over 1,600 colleagues, spread over 25 offices around the world. To us, Fellowship means that what we do together is more important what I do. At F-Secure you will be part of our Fellowship. Be who you are – bring your best self.


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2009F-Secure's next step into the cloud

2010The trouble with cyber espionage

2016F-Secure aims to become the leading European cyber security company

2003It begins... MWR InfoSecurity is founded.

2006MWR publishes it's first security advisory, an early step in establishing our research-led culture

2006Our first presentation at DEFCON, the first of many successful security conference appearances

2008We officially launch MWR Labs, the home of our leading security research, resources and testing tools

2008HackFu, our unique themed cyber security experience kicks off, becoming an annual fixture.

2010MWR secures its first of multiple pwn2own wins, this time finding a major vulnerability in Apple’s Safari browser

2015Launch of Countercept, a managed attack detection service leveraging the years of cyber security expertise within MWR.

2018MWR InfoSecurity joins the F-Secure family which leads to a presence in a total of 5 continents

Teck Ming DING | Hiring Manager

I'm interested
F-Secure

Kuala Lumpur
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