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Onboarding Manager iGaming (London)

  • Applications are considered on a rolling basis
  • London

Wiraya is one of Sweden’s fastest growing marketing tech SaaS companies, and we are looking to add a new member to our Product Team.

Wiraya’s business model is built on delivering our products as a managed service on a subscription basis. The Onboarding Managers are crucial to get our clients up and running with the service and ensure that we deliver value as fast as possible. At the same time, the Onboarding Managers are key to provide feedback on how to develop our products.

You will be part of Onboarding & Support which is a discipline within the Product team, and you will be reporting to the Chief Product Officer. You will have Onboarding peers in both London and Stockholm. Our onboarding managers are organised around our key industry verticals, and you will lead the onboarding experience in the iGaming vertical.

In your role, you will act as a trusted advisor when managing the onboarding process. This normally includes; customer communication, target group selection, business monitoring, channel expertise and follow-ups on set KPI’s. Given your expertise knowledge about our products you will also support our sales team in the later stages of the sales funnel.

You probably have a few years experience working in the iGaming industry, and we believe that you have experience CRM, marketing or other related areas. You come with great experience of project management, but most of all you love putting the client first and do what it takes to set up an enjoyable and scalable onboarding experience. If you have some technical understanding of things like API:s, it’s a plus - but not a must.

Your responsibilities?

  • Implementation of our products in primarily the igaming industry
  • Launch-meetings with clients
  • Document goals before projects are initiated and after they are completed
  • Creatively create customer communication
  • Follow up and report on project key metrics
  • Actively contribute to making our Onboarding process better over time
  • Engage in building our company culture

Work with great people

Sebastian Dedering
Head of Customer Success
"I'm proud that our clients are our best marketers!"
Sam Madden
Commercial Director UK
"Wiraya is a great company, they care about their employees and customers. If you're looking for an exciting start up, look no further."
Johanna Melnyk
Product Manager
"I love working at a company where you have an idea in the morning, deploy it after lunch and watch the experiment unfold in the evening."
Kristoffer Sjöberg
Senior Product Specialist
"A challenge is in store every day, from making it scale to adapting to new requirements posed by the market or our suppliers."

Skills & Requirements

  • You are analytical, understand statistics and believe in data-driven customer communication
  • You are very comfortable running multiple projects at different stages at the same time
  • You have a systematic way of working and you don’t miss details
  • You are generally good with people and perceived as someone in control of the situation
  • You have excellent communication skills, both written and verbal, and you are fluent in English

As a person...

  • You have a growth mindset
  • You are driven and willing to take responsibility
  • You are exceptionally thorough
  • You are obsessed about creating value for our clients
  • You are a team player but you can also create great value on your own
  • You enjoy working in a high-paced scale-up environment

Great Place to Work

  • Flexible working hours

  • Your preferred computer/phone

  • Unlimited career opportunities (growing fast)

  • Customers that love us and our solutions

  • Brand new office at Stureplan - Stockholm

  • A product that generates profits for our clients

  • Ability to grow with us internationally

  • Possibility to influence our development

  • Work with other top talents

About the company

Mobile Customer Activation

Wiraya is a Managed Mobile Customer Activation software that uses data and artificial intelligence to automatically generate the optimum blend of voice, text and mobile messaging to inspire action from businesses' customers.

Wiraya generates exactly the right message, to the right people, at the right time, through mobile channels.

It's used whenever you need your customers to do, know, update, start, stop, change or buy something.

We call it Mobile Customer Activation, and it's already helping Europe's leading brands to onboard their customers, increase customer lifetime value, reduce churn and win their customers back.

Why work at Wiraya?

  • We are a rapidly growing Marketing Tech company that has several of Northern Europe's largest brands as satisfied customers.
  • Our product is an innovative solution based on proven technology. We are first on what we do and therefore shape the market.
  • We are a team of highly experienced employees with a lot of drive. The team has a prior history of success and a passion for fast growth.
  • In 2017, Wiraya had 47 millions SEK in revenue and a growth exceeding 45%. We increased our workforce to 45 people, and have offices in Stockholm and London.
  • The business model is extremely attractive with high scalability.
  • We are currently focusing on the Swedish and British markets and are in a phase of further international expansion.

2012Wiraya was awarded a distinction in the Rising Stars as number two of the fastest growing companies in Sweden following a growth of 642% (2009-2011).

2013A year with continued strong growth and new major projects delivered, all with proven very positive effects on the bottom line for our clients.

2014Nominated for the marketing award 'The Golden Key' together with agency Gadd and our client If. Rated as Sweden's eighth fastest growing technology companies in accordance to Fast 50 (Deloitte). Wiraya shows profitability despite the rapid growth rate.

2015The owners choose to invest capital to further accelerate development, and we grow from 10 to 22 talented employees and again increases the growth rate. We recruit top talents with backgrounds from iZettle, Salesforce, Groupon and Episerver.

2016Brand new office in Hitechbuilding at the heart of Stockholm to host the rapidly growing fantastic Wiraya-team. Expanding to United Kingdom and opens an office in London.

2016Growth rate exceeds 80% during 2016 which means we're one of the fastest growing tech companies in Europe. We're now nearly 40 employees.

2017Introducing artificial intelligence in our product increasing our customers' conversion rates even further. We continue to grow. One of the 50 fastest growing tech companies in Sweden according to Deloitte, with a turnover of 47 MSEK and 45 employees.

2018European Commission awards Wiraya €2 million to stimulate artificial intelligence innovation in Europe. The ever growing Wiraya team moves into our new office at Stureplan.

Tom Stenius | Hiring Manager

I'm interested
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