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TAC System Engineer

  • Application Deadline: July 31, 2019
  • Mexico City

We are looking for a skilled System Engineer that enjoy customer interaction and that is challenged by trouble shooting in a complex environment. Experience from the TV / Media business is a benefit but not a requirement.

What you will do:

  • Day-to-day service and support of Edgeware end-customers and partners globally as a member of the global TAC team.
  • Give customer advice on how to use the Edgeware system, provide troubleshooting support, corrective actions and root cause analysis.
  • Close cooperation with R&D and Solution Architects to find solutions and solve customer issues.
  • Participate in on-call 24/7 rota for customers Emergency cases.
  • Actively contribute to our Customer satisfaction!

Work with great people

Systems Engineer
"In a rapidly growing company with many new products, there’s always something new to learn!"
Sales Director
"Our disruptive approach to video delivery allows me to be part of the “TV revolution” and influence how millions of people experience TV"
"Edgeware is an exciting company with growing demand where the decisions are fast and actions even faster"
Send in your application today!

Skills & Requirements


  • University degree in Computer Science or Engineering.
  • At least 3 years relevant work experience.
  • Fluent in both Spanish and English.
  • Good analytic ability and problem-solving capabilities.
  • Outgoing personality with a customer focus and right attitude to serve the customer.
  • A thorough understanding of the following technologies:
    • Linux operating systems
    • IP network design and operation

Preferred additional qualifications:

  • Streaming technologies, such as RTSP, HTTP, HLS, DASH, MSS.
  • Understanding of media codecs, formats, transport and container protocols, such as MPEG-2, H.264/AVC, AAC, AC3, MP4, TS, etc.
  • Scripting languages, such as Python.
  • Database technologies, such as MySQL.
  • Able to manipulate network traces such Wireshark and/or TCP dump.
  • Experience with production deployments of SaaS using Google Cloud/AWS/Azure.

Great Place to Work

  • Amazing colleagues

  • Centrally located offices

  • Flexible hours

  • You choose your tech gear

  • Innovative and fast-paced culture

  • Be part of the TV revolution!

About the company

Edgeware supplies operators and content providers with systems to deliver modern TV services over the Internet at a huge scale. Edgeware’s unique technology provides an outstanding viewing experience that allows its customers to retain control of their content. Edgeware has more than 200 customers and is headquartered in Stockholm, Sweden, with staff across Europe, Asia and the Americas. For more information, visit www.edgeware.tv

20042004 Edgeware was founded in 2004 by Joachim Roos, Lukas Holm and Kalle Henriksson, all of whom had extensive experience from the network industry.

2006Edgeware had its big breakthrough when it presented its first video server at the IBC trade fair in Amsterdam.

2007Edgeware won tenders with leading telecom and cable operators and the company delivered a major order to Telia.

2009Edgeware established a subsidiary in the US and won a tender to develop infrastructure for the US firm Zillion, a predecessor to Netflix.

2011Seven years after its inception, the company passed sales of SEK 500 million, after a strong year of growth with sales rising 100 percent, driven by a number of strategic transactions.

2014The expansion process in Asia was strengthened. In connection with signing a contract with PCCW in Hong Kong, an office was established in the same city.

2016Accumulated sales since the company was founded had surpassed SEK 1 billion, the company had more than 150 customers in more than 60 countries and offices in Stockholm & Hong Kong. On December 9, the company’s shares were listed on NASDAQ Stockholm.

2018A cloud based origin solution was launched, including the award winning Ad Enabler for personalized ads with Com Hem as the first customer. A decision was made to acquire Swedish subtitling specialist Cavena.

Syed Fakhar Gillani | Hiring Manager

I'm interested

Mexico City
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