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Key Account Manager, Client Success

  • Applications are considered on a rolling basis
  • Singapore

About Meltwater:

Meltwater is the global leader in media intelligence and our innovative SaaS solutions help businesses extract insights from billions of online conversations and articles – we call it Outside Insight. With over 30,000 companies using Meltwater worldwide and more than 55 offices on six continents, Meltwater offers countless ways to make an impact. Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.

About the Department: Client Success

The Client Success team focuses on growing and engaging Meltwater’s user base. The Key Account Manager will be dedicated to a designated portfolio of clients, and responsible for building a positive long-term relationship with these clients across Southeast Asia – through proactive consultation, education, and support, with the aim of maximising sales revenue and most importantly, upholding high standards of customer service. Success in this position requires exceptional consultative sales approach, coaching and client servicing skills, strong business acumen, the ability to thrive in a dynamic, team-focused environment, and a passion for helping clients achieve results.

Responsibilities:

  • Manage a portfolio of Meltwater's Southeast Asia clients with the largest wallet share and growth potential
  • Achieve monthly retention & renewal targets of existing clients, and grow overall portfolio size by up-selling and cross-selling across Meltwater's suite of products & services
  • Identify existing and new client opportunities to promote growth, structure proposals, work with internal support functions, negotiate and manage client agreements
  • Build positive, long-lasting relationships with our client base through frequent client engagement & numerous customer touch points
  • Provide timely assistance and support to clients regarding their queries and issues related to our SaaS platforms, making sure to prioritise client satisfaction
  • Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
  • Actively track client's usage of our solutions, ensuring activity and engagement levels are kept high
  • Build and grow relationships within the client's organization at all levels including Senior Executives, decision makers, and users of the product

Requirements:

  • Bachelor’s Degree in any discipline with strong academic results
  • Currently residing in Singapore
  • 5 to 7 years of work experience in client servicing / client facing roles, ideally in account management, sales & business development roles, at software firms or PR agencies
  • Proven track record in fulfilling and exceeding sales targets
  • Enjoy being in client servicing roles and supporting clients
  • Excellent negotiation skills and strong customer focus
  • Experience in building relationships at various levels, along with superior written and verbal communication skills and the ability to influence others
  • Demonstrated success at working with cross-functional teams and building strong relationships within internal teams

Kindly note that only shortlisted candidates will be notified.

We look forward to hearing from you!

Work with great people

Aloysius Yeo
Project Manager, Enterprise Solutions
"Meltwater has given me opportunities to grow and develop. The flat culture has enabled me to learn from the senior managers in the company and has definitely helped in my personal development."
Ayesha Mumtaz
Managing Director, Client Success
"What attracted me to Meltwater was the energy, diversity and the possibilities to grow."
Angela Seng
Solutions Director
"Meltwater is a wonderful environment to learn, grow and develop in. Filled with energy and passion for success, it has inspired me to innovate and outdo myself."
Gordon Toh
Managing Director, Client Acquisition
"Meltwater's fast-paced business environment and forward looking leadership gives me confidence that I am investing my time into a rapidly growing industry."

Great Place to Work

  • Competitive salary & bonuses

  • Work-life balance

  • Generous vacation leave & medical benefits

  • Vibrant office space and well-stocked pantry

  • Progression and empowerment

  • Diverse, high-performance & collaborative teams

  • Flat hierarchy and strong support groups

  • Global presence with opportunity to travel

  • A uniquely Meltwater culture

About the company

Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. We believe that business strategy will be increasingly shaped by insights from online data. Organisations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time analysis.

More than 30,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. With nearly 20 years of experience analyzing data, Meltwater is dedicated to a personal & global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community.

Keen on a 'virtual tour' around our Singapore office?
VISIT: https://www.humanresourcesonline.net/photos-meltwaters-singapore-office-is-a-melting-pot-of-fun-and-winning/

Culture!

Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.

We create an environment where our people are motivated by their colleagues to discover new strengths and shine even brighter. We keep our entrepreneurial spirit alive within every team and every department—delighting in hard work and relishing the feeling of accomplishment that comes with it.

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means “more” in Norwegian.

Moro [‘mo(·)ro]
Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.

Enere [‘e nðr’e]
Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.

Respekt [re’spekt]
Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.

MER
An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.


Talent Acquisition, Meltwater Singapore | Hiring Manager

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Meltwater Singapore

Singapore
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