Job Description
About Speria
Speria is a global FarmTech SaaS leader helping food and protein producers make smarter, data-driven decisions through connected software, operational intelligence, and enterprise technology solutions. Our mission is to improve performance across the food production value chain by transforming complex operational data into actionable business insights.
With customers operating around the world, Speria delivers mission-critical software solutions that support planning, operations, financial performance, and production management across the agriculture industry.
About the Role
We are seeking a technically proficient and customer-focused Customer Support Specialist to join our Global Customer Support team supporting customers throughout the APAC/ SEA region.
This is not a traditional help desk role. You will combine customer ownership, technical troubleshooting, and product expertise to help customers successfully operate critical business applications.
You will serve as a trusted point of contact for customers, investigating complex issues, collaborating with internal teams, and ensuring a high level of customer satisfaction throughout the support process.
The ideal candidate enjoys solving problems, understanding how systems work, and taking ownership of customer issues from initial investigation through resolution.
What You'll Do
- Provide Level 1 and Level 2 technical support for enterprise software customers
- Investigate and troubleshoot application, configuration, and data-related issues
- Read and interpret SQL queries as part of the troubleshooting process
- Own customer issues through resolution while providing proactive communication and status updates
- Collaborate with Development, Projects, and other internal teams to resolve software defects and technical problems
- Support customers during post-Go-Live hypercare periods to ensure successful product adoption
- Document troubleshooting steps, resolutions, and support activities within the support platform
- Create and maintain knowledge-base articles, troubleshooting guides, and support documentation
- Identify recurring issues, root causes, and opportunities for continuous improvement
- Develop deep expertise within assigned products and system modules
- Serve as a subject matter expert for designated applications and customer portfolios
- Assist with internal knowledge transfer, mentoring, and support process improvement initiatives
Skills & Requirements
What We're Looking For (Must-Haves)
- 3+ years of experience in technical customer support, application support, or software support
- Experience supporting customers in a B2B SaaS or enterprise software environment
- Strong technical troubleshooting and analytical problem-solving skills
- Working knowledge of SQL and the ability to read and understand queries
- Excellent written and verbal English communication skills
- Strong customer ownership mindset with the ability to manage issues through resolution
- Ability to work independently and prioritize competing customer needs
- Experience working within ticketing or case-management systems
- Strong collaboration skills with the ability to work across Support, Development, and Project teams
- Working knowledge of Microsoft 365 and Windows environments
Nice to Have
- Experience supporting enterprise SaaS platforms
- Zendesk or comparable ticketing platform experience
- Azure DevOps or defect-tracking platform experience
- Experience supporting software implementations and hypercare activities
- Experience developing knowledge-base articles or technical documentation
- Experience supporting international customers across multiple time zones
- Exposure to agriculture, food production, manufacturing, or industrial software environments
Why Join Us
- Join a growing global SaaS organization supporting customers across multiple international markets
- Become a trusted product expert supporting mission-critical customer operations
- Work directly with customers, Product, Development, and Project teams
- Gain exposure to complex enterprise software and global customer environments
- Participate in a culture focused on innovation, collaboration, and continuous learning
- Build long-term career opportunities within a rapidly evolving global technology business
- Help shape the future of food production through industry-leading software solutions
EEO Statement
Speria is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, disability, sexual orientation, gender identity, veteran status, genetic information, or any other characteristic protected by applicable law. We believe diverse perspectives strengthen our business and help us better serve our customers around the world.
About the company
In a world with an ever-growing population with climate and sustainability challenges and with changing consumer demands, the global food industry is going through a profound transformation.
Did you know that 815 million people go to bed hungry every night. At the same time, 1/3 of all food being produced globally is wasted.
The Speria business is all about changing this. Not only to improve animal welfare, drive yield and sustainability for actors in the global food supply chain, but also to help to feed the world by enabling change in the way we farm and produce food.
Our contribution is to create a digital ecosystem including data capture platforms as connected controllers and IoT and sensors, that together with predictive AI and real-time monitoring allow farmers and growers to improve animal welfare and maximize production while minimizing waste and Co2 emissions – ensuring a transparent and sustainable food production for a growing population.
Speria – spearheading digitalization by providing innovative solutions enabling the green transition.
