Director of IT Operations

Job Description

We are looking for an experienced and strategic Director of IT Operations to join our Hurtigruten office in Oslo at an exciting time of transformation and growth.

Reporting to the Chief Transformation & Technology Officer, you will be part of our newly established Transformation & Technology department. The department is responsible for driving aligned and effective transformation across Hurtigruten through enterprise-wide portfolio governance, shared technology direction and governance, and secure, resilient IT operations.

As Director of IT Operations, you will lead a team of experienced IT professionals and oversee the delivery of reliable, secure, and scalable technology services across our shore-based and onboard operations. You will set the strategic direction for IT Operations, establish a high-performing operating model, develop and empower talented teams, manage key technology partners, and continuously improve the organizations IT capabilities.

This is a unique opportunity to shape the technology foundation of one of Norway's most iconic brands while playing a key role in supporting Hurtigruten's future growth and transformation.

What you'll be responsible for

• Lead IT Operations as an integrated service organization, accountable for reliable, secure, resilient and cost-effective technology and services across shore and ship environments, with a strong end-user focus.
• Develop and execute the IT Operations strategy, operating model and roadmap, ensuring alignment with business priorities and transformation objectives.
• Build, support and develop the IT Operations team, fostering accountability, collaboration and continuous improvement.
• Establish and continuously improve IT service management practices, including service desk operations, incident, problem, change and release management.
• Oversee infrastructure, networks, cloud platforms, workplace technology, identity services and core operational platforms.
• Monitor operational performance and service quality, driving continuous improvement through data, metrics and improvement actions.
• Partner with the Head of Cyber Security to implement and operate security controls, manage operational risks and ensure compliance with security and regulatory requirements.
• Own backup, disaster recovery and IT resilience capabilities, supporting wider business continuity objectives across the organisation.
• Manage strategic suppliers, contracts and service partners, ensuring strong service delivery, commercial value and appropriate risk management.
• Own the IT Operations budget, ensuring effective planning, forecasting and cost control.
• Build strong relationships with senior leaders and business stakeholders to ensure technology services effectively support operational and strategic goals.