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Job Description

  • Manage a portfolio of Meltwater's Japan clients with the largest wallet share and growth potential
  • Achieve monthly retention & renewal targets of existing clients, and grow overall portfolio size by up-selling and cross-selling across Meltwater's suite of products & services
  • Identify existing and new client opportunities to promote growth, structure proposals, work with internal support functions, negotiate and manage client agreements
  • Build positive, long-lasting relationships with our client base through frequent client engagement & numerous customer touch points
  • Provide timely assistance and support to clients regarding their queries and issues related to our SaaS platforms, making sure to prioritize client satisfaction
  • Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
  • Actively track clients usage of our solutions, ensuring activity and engagement levels are kept high
  • Build and grow relationships within the client's organization at all levels including Senior Executives, decision makers, and users of the product

Skills & Requirements

  • Bachelor’s Degree in any discipline with strong academic results
  • 2 to 5 years of work experience in client servicing / client facing roles, ideally in account management, sales & business development roles, at software firms or PR agencies
  • Proven track record in fulfilling and exceeding sales targets
  • Enjoy being in client servicing roles and supporting clients
  • Excellent negotiation skills and strong customer focus
  • Experience in building relationships at various levels, along with superior written and verbal communication skills and the ability to influence others
  • Demonstrated success at working with cross-functional teams and building strong relationships within internal teams

About the company

Meltwater is the global leader in media intelligence and our innovative SaaS solutions help businesses extract insights from billions of online conversations and articles – we call it Outside Insight. With over 30,000 companies using Meltwater worldwide and more than 60 offices on six continents, Meltwater offers countless ways to make an impact. Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.

About the Department: Client Success

The Client Success team focuses on growing and engaging Meltwater’s user base. The Account Manager will be dedicated to a designated portfolio of clients, and responsible for building a positive long-term relationship with these clients across Japan – through proactive consultation, education, and support, with the aim of maximising sales revenue and most importantly, upholding high standards of customer service. Success in this position requires exceptional consultative sales approach, coaching and client servicing skills, strong business acumen, the ability to thrive in a dynamic, team-focused environment, and a passion for helping clients achieve results.

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Our Location

Tokyo, Japan

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