Expedition Travel Specialist - Chinese Speaking

Skills & Requirements

Requirements:

• Fluency in written and spoken English and Chinese is required. Mandarin, Cantonese, Japanese and Korean language skills are beneficial but not required.
• Experience supporting guests and travel partners across Asia, delivering culturally aware service to a diverse guest base.
• Familiarity with WeChat, LINE, and WhatsApp is preferred, with strong written communication skills and the ability to manage communications across multiple channels.
• Experience in maritime, expedition, or cruise industry beneficial but not required.
• A minimum of 2+ years’ experience in a travel, expedition, tour, cruise, hospitality, or sales & service environment working to KPIs and sales targets.
• Proven guest service experience with a strong guest‑centric mindset and collaborative interpersonal skills; effective working within a team-based environment.
• Commercial and numerical competency, with the ability to understand guest budget constraints, company policies, cost drivers, and commercial levers.
• Proficiency in Microsoft Office, including Outlook, PowerPoint, Word, and Excel, along with experience using CRM platforms (e.g., Salesforce).
• Experience with travel reservation systems is beneficial but not required.
• Flight GDS experience (e.g., Amadeus) is beneficial but not required.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Experience working in a multi-national organisation with a global guest mix.

Key Personal Attributes/Behavioural Competencies:

• Safety and Compliance minded for yourself and others.
• High degree of personal integrity and honesty.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Clear and effective communication with internal and external stakeholders.
• Ability to manage execution and competing demands.
• Ability to adapt to change in a positive, productive manner.
• Learning agility, with the ability to adapt quickly to changes, absorb new information, and maintain up‑to‑date knowledge of HX products, experiences, and services.
• Resilience under pressure, maintaining professional composure when handling challenging situations or guest interactions.
• Results‑oriented, with drive and energy to meet and exceed sales or performance goals.
• Strong problem‑solving ability, able to identify issues quickly and propose effective, guest‑focused solutions.
• Multitasking and prioritisation capability, managing multiple enquiries and deadlines in a fast‑paced environment.
• Alignment with the HX Spirit and values, demonstrating enthusiasm for exploration and delivering unforgettable travel experiences.

Work Environment:

This is a remote position and may require some travel. Candidate must reside and be eligible to work in Australia. Candidate must be able to maintain working hours aligned with the Taipei/Beijing time zone to effectively support regional operations and business needs.

Benefits:

HX provides a benefits package which includes competitive compensation, additional superannuation contribution, EAP, familiarization trips, excellent employee discounts, and more!