Network & OT Specialist
- Prague
- Hybrid
The Network & OT Specialist is responsible for the reliability, performance, and security of HX’s network infrastructure across ship and shore. The network infrastructure includes satellite communications and onboard operational technology systems. The role works closely with ship management teams, technology partners, and vendors. Daily operations include incident and service request management, maintenance planning, and documentation. Equipment lifecycle management, and the delivery of technology upgrades and refresh initiatives is a key responsibility for this position. Occasional travel to the ships is required and participation in an on-call rota to ensure our global operations and fleet are properly supported.
Key Responsibilities & Deliverables:
Network & Infrastructure Management
- Monitor and maintain corporate and maritime network infrastructure.
- Troubleshoot incidents and coordinate vendor escalations.
- Configure, test, and implement network technologies, firewalls, and connectivity solutions.
- Support network performance, security, and reliability of all business technology solutions.
Operational Technology & Fleet Support
- Maintain onboard OT systems including PBX, DECT, VoWiFi, CCTV, and automation platforms.
- Coordinate maintenance, equipment lifecycle management, and technology refresh programmes.
- Support ship docking activities and onboard technology projects in partnership with the IT Maritime Project Manager.
- Travel to vessels and project locations as required to support implementations, upgrades, maintenance activities, and critical operational initiatives.
- Collaborate with ship management and fleet operations teams to ensure smooth delivery of services.
Service Delivery & Continuous Improvement
- Manage service requests, change requests, and technology improvement initiatives.
- Liaise with key technology suppliers including satellite communication providers and optimise services and subscriptions.
- Create and maintain technical documentation and knowledge articles.
- Support service desk teams through knowledge sharing and technical guidance.
- Contribute to broader team and business priorities as needed.
- Thinks sustainably and brings this mindset to their team and partners.
- Champions the HX Spirits.
Skills & Requirements
Requirements:
- Fluency in English is required.
- Experience in maritime, expedition, or cruise industry beneficial but not required.
- Experience supporting enterprise networks and infrastructure.
- Strong networking knowledge including network architecture, engineering principles, cabling, fibre infrastructure, WAN technologies, and routing protocols (EIGRP, OSPF, BGP).
- Experience managing Fortinet/FortiGate technologies, Cisco networking solutions (including Meraki, controller-based wireless, ISR/ASR and ASA platforms), and Azure networking tools.
- Experience using network monitoring and troubleshooting tools such as Wireshark.
- Knowledge of CCTV, PBX, Node-RED, or similar operational technology platforms is beneficial.
- CCNP certification preferred; CCNA, AZ-700, ITIL Foundation v4, CompTIA A+, or equivalent certifications are advantageous.
- Degree in Information Technology or equivalent experience managing enterprise networks.
- Tech-forward and adaptable, with a proven ability to quickly learn new systems.
- Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
- Experience working in a multi-national organisation with a global guest mix.
Key Personal Attributes/Behavioural Competencies:
- Safety and Compliance minded for yourself and others.
- High degree of personal integrity and honesty.
- Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
- Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
- Clear and effective communication with internal and external stakeholders.
- Ability to manage execution and competing demands.
- Ability to adapt to change in a positive, productive manner.
- Self-driven, curious, and focused on delivering business outcomes.
- Strong problem-solving skills with a practical, solutions-focused approach.
- Customer-focused and committed to delivering high-quality outcomes and service excellence.
Benefits:
We offer 25 days of annual leave, meal allowance, Multisport card contribution, a Mental Health Program, and a hybrid working model (3 days in the office, 2 days working from home). Employees also benefit from our Friends & Family program, which includes two cabins per year to travel to any of our destinations free of charge.
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
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‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
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Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
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Genuine Interactions - We want all people to be their true selves.
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Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
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