Groups Specialist - German Speaking

Skills & Requirements

Requirements:

• Fluency in German and English is required.
• Experience in maritime, expedition, or cruise industry beneficial but not required.
• Previous experience in customer service, reservations, travel, hospitality, tour operations, cruise or group sales is preferred.
• Strong customer focus and a calm, solutions-led approach, with the ability to adapt communication to different customers, partners and situations.
• Solution orientated with confidence to propose process improvement opportunities, presenting options without compromising service quality.
• Excellent attention to detail and numerical accuracy when managing fares, allocations, payments, deadlines and booking conditions.
• Ability to manage a varied workload, prioritise urgent tasks and handle several cases simultaneously while maintaining ownership and follow-through.
• Clear and confident written and verbal communication, including the ability to explain complex travel or booking information simply.
• Good judgement and problem-solving skills, including knowing when to resolve independently and when to escalate.
• Working knowledge of Salesforce, JIRA, Seaware or comparable CRM, case-management and travel reservation systems is advantageous.
• Ability to work independently with minimal supervision and collaboratively within an international, cross-functional team.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
• Experience working in a multi-national organisation with a global guest mix.

Key Personal Attributes/Behavioural Competencies:

• Safety and Compliance minded for yourself and others.
• High degree of personal integrity and honesty.
• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Clear and effective communication with internal and external stakeholders.
• Ability to manage execution and competing demands.
• Ability to adapt to change in a positive, productive manner.
• Ownership and self-discipline: takes responsibility for cases, follows through on commitments and manages time effectively.
• Collaboration: supports colleagues, shares information and builds productive relationships across teams and markets.
• Adaptability and resilience: remains effective in a fast-paced, changing and occasionally time-pressured environment.
• Customer and results orientation: consistently delivers high-quality outcomes and works towards agreed team and commercial goals.
• Attention to detail and accuracy: approaches work with care and precision to minimise errors and maintain high-quality standards.

Benefits:

We offer 25 days of annual leave, meal allowance, Multisport card contribution, a Mental Health Program, and a hybrid working model (3 days in the office, 2 days working from home). Employees also benefit from our Friends & Family program, which includes two cabins per year to travel to any of our destinations free of charge.

HX Spirit:

• Passionate Explorers: We are proud of our history and are driven to create more.
• ‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.
• Humble Leadership: We have a short distance between leaders and teams.
• Genuine Interactions: We want all people to be their true selves.
• Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.