Land Product Coordinator
- Applications are considered on a rolling basis
- Prague
- Hybrid
A bit about the role:
As a Land Product Coordinator, you will play an important role in supporting, creating and delivering the land-based experiences that make our expeditions truly memorable. From hotels and transfers to pre- and post-cruise programs, you will help ensure that every element of our guests’ journey is carefully planned, reliably delivered and aligned with the HX promise.
Key Responsibilities & Deliverables:
- Contribute to the the development and management of our land product portfolio, including hotels, transfers, pre- and post-programs and other destination services.
- Work with local suppliers and partners to secure the capacity, allotments, rates and commercial terms needed to support our sales and operational requirements.
- Coordinate land services during both normal operations and irregular or last-minute situations, ensuring our guests continue to receive a seamless experience.
- Build and maintain strong, trusted relationships with hotels, DMCs and other local suppliers.
- Monitor supplier performance and ensure agreed quality, safety and service standards are consistently met.
- Contribute to the development and implementation of processes, procedures and supplier audits.
- Maintain accurate hotel contracts, pricing, service standards and product information.
- Provide clear and reliable product information to internal stakeholders across the business.
- Participate in the creation and development of HX tours, packages and destination experiences.
- Collaborate closely with the wider Air & Land team and Hotel Inventory Coordinator to deliver outstanding guest experiences.
- Contribute proactively to the wider team and take on additional responsibilities as required.
Skills & Requirements
Requirements:
- 3+ years of experience in the travel industry, with experience from a tour operator, DMC, or cruise operator and strong knowledge of travel operations and logistics, especially in remote destinations with limited infrastructure
- Fluency in English is required.
- Structured and analytical approach to problem-solving and decision-making.
- Ability to manage multiple tasks simultaneously with strong organisation skills and attention to detail.
- Strong teamwork skills, global mindset, and ability to adapt to changing business needs.
- Clear and effective communication skills with internal and external stakeholders.
- Tech-forward and adaptable, with a proven ability to quickly learn new systems.
- Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
Key Personal Attributes/Behavioural Competencies:
- Safety and Compliance minded for yourself and others.
- High degree of personal integrity and honesty.
- Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
- Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
- Ability to manage execution and competing demands.
- Ability to adapt to change in a positive, productive manner.
- Effective and confident communication skills.
- Adaptable and flexible in a changing work environment.
- Strong relationship-building skills and ability to positively influence others.
- Resilient and calm when working under pressure.
- Collaborative team player.
- Positive and solution-oriented mindset.
Benefits:
- We offer 25 days of annual leave, meal allowance, Multisport card contribution, a Mental Health Program, and a hybrid working model (3 days in the office, 2 days working from home). Employees also benefit from our Friends & Family program, which includes two cabins per year to travel to any of our destinations free of charge.
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
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‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
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Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
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Genuine Interactions - We want all people to be their true selves.
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Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
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