Desktop Support

Job Description

Interpersonal/Communication:

Excellent communication skills
Excellent customer service skills
Professional presence and maturity

Detail-oriented

Ability to work well with other team members
Comfortable and adaptable in a fast-paced environment
Ability to follow and adhere to standard operating procedures

Technical Knowledge/Skills:
Ability to diagnose and resolve hardware and software issues for end users
Basic networking knowledge (IP, DNS)
Basic cybersecurity knowledge (MFA, phishing)
Ticketing system experience (ServiceNow)

Experience:

Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints:
Experience with troubleshooting issues on Microsoft Windows 11 operating systems
Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)

Nice to haves:

CompTIA A+ Certification
Microsoft 365 Certified: Fundamentals Certification
Experience using ConnectWise Remote Support Software
Experience using CyberArk Workforce Password Management Software
Experience troubleshooting Citrix VDIs