Support & Hospitality Assistant

Job Description

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

We are looking for a part-time Support & Hospitality Assistant for our flagship store on Saint Honoré. As Support & Hospitality Assistant at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take center stage.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

Your main contribution will be to deliver an exceptional client experience by supporting the sales team and ensuring seamless store operations. As a brand ambassador, you will uphold the highest standards of luxury service while contributing to product availability, stock management, and personalized client support across three key areas of responsibility:

• Support sales associates in delivering an elevated and personalized client experience.
• Welcome clients warmly and ensure they feel comfortable while waiting to be assisted.
• Offer refreshments and provide hospitality services in line with Acne Studios' standards.
• Prepare fitting rooms and client appointments to ensure a seamless and memorable experience.
• Ensure fitting rooms are cleaned, organized, and ready following each appointment.
• Retrieve products from the stockroom quickly and efficiently to support sales activities.
• Ensure products are properly presented, steamed, and accurately priced at all times.
• Support product replenishment and maintain optimal stock levels throughout the day.
• Assist with packaging, gift wrapping, and after-sales services.
• Facilitate the movement of products between the stockroom and the sales floor.
• Maintain an organized, accurate, and efficient stockroom environment.
• Contribute to maintaining the store's appearance and visual merchandising standards.
• Ensure back-of-house areas remain clean, organized, and operationally efficient.
• Collaborate closely with all team members to support smooth and efficient store operations.
• Assist with operational tasks as required to ensure the highest standards of store excellence.

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Positive and professional attitude.
• High level of discretion and professionalism.
• Flexible and adaptable.
• Passion for luxury retail and client service.
• Reliable and punctual.

Specific experience and knowledge for this role:

• Previous customer-facing role within the retail or hospitality industry.
• Strong service mindset and attention to detail.
• Excellent organizational and multitasking skills.
• Ability to work efficiently in a fast-paced environment.
• Team-oriented attitude with a proactive approach.
• Strong communication and interpersonal skills.
• Previous experience in luxury retail, hospitality, or customer service is preferred.
• Experience working in premium or luxury environments is a plus.
• Fluent in English.

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

We may perform background checks for this position.