Travel Consultant, Melbourne
- Application Deadline: Sept. 25, 2026
- Melbourne, Australia
Turn travel dreams into unforgettable journeys.
At Hurtigruten, we've been exploring the Norwegian coastline for more than 130 years, creating authentic and sustainable travel experiences that connect guests with Norway's spectacular nature, culture and heritage. Today, our voyages continue to inspire travellers from around the world, combining tradition with innovation and a commitment to responsible tourism.
As demand for travel to Norway, the Nordic region and Arctic destinations such as Svalbard continues to grow, we're looking for an experienced and commercially driven Travel Consultant to join our Melbourne team.
This is more than a customer service role. We're seeking a passionate travel professional who thrives on building relationships, identifying opportunities, and converting enquiries into bookings while delivering exceptional customer experiences.
About the Role
As a Travel Consultant, you will be the first point of contact for both travel trade partners and direct customers across the Asia-Pacific region. Through phone, email, chat and virtual consultations, you'll inspire travellers, provide expert advice, and guide them through the booking process for some of the world's most sought-after destinations.
Success in this role requires a strong sales mindset, excellent communication skills, and the ability to confidently match customer needs with the right Hurtigruten experience.
This is a full-time office-based position in Melbourne, working Monday to Friday within an 08:00-18:00 availability window.
Key Responsibilities
- Deliver exceptional consultative sales and service to both direct guests and travel agent partners
- Maximise every sales opportunity through inbound and outbound interactions
- Identify customer needs and recommend the most suitable Hurtigruten products and experiences
- Achieve individual sales and revenue targets
- Confidently present product features, benefits and upgrades to increase booking value
- Provide accurate and professional advice on our cruise and tour offerings
- Build strong relationships with customers and travel partners
- Follow up enquiries and quotes in a timely and proactive manner
- Resolve customer concerns with professionalism and ownership
- Maintain accurate customer records and booking information in company systems
- Collaborate with colleagues across sales, operations and support teams to ensure an outstanding customer experience
- Support other markets or business areas when required
- Participate in training, development initiatives and product learning opportunities
Work with great people
Skills & Requirements
What We’re Looking For
Essential
- Minimum 3 years' experience in a travel sales, reservations, travel consultant or customer service role
- Proven track record of achieving sales targets and converting customer enquiries
- Strong telephone, email and customer communication skills
- Ability to build rapport and influence purchasing decisions
- Excellent written and verbal English
- Strong organisational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Confidence using CRM systems and Microsoft Office applications
Desirable
- Travel industry qualifications
- Experience working with cruises, touring products or premium travel experiences
- Knowledge of Nordic, Arctic or expedition travel destinations
- Experience working with travel agency partners
What Makes You Successful
You are:
- Passionate about travel and creating memorable customer experiences
- Commercially minded and motivated by achieving results
- Proactive, self-motivated and accountable
- Resilient and comfortable working towards targets
- A strong relationship builder with excellent listening skills
- A collaborative team player who enjoys working in a global environment
- Quick to learn new systems, products and processes
- Aligned with our values: We Inspire, We Empower, We Care, We Explore
What We Offer
- Competitive starting salary of AUD 65,000 plus sales bonus
- Attractive incentive structure that rewards performance
- Superannuation and wellbeing benefits
- Career development opportunities within a global travel company
- Industry-leading product training and ongoing learning
- Opportunities to experience Hurtigruten voyages and destinations
- A supportive and collaborative team environment
- A workplace that values diversity, inclusion and equal opportunity
- The opportunity to represent one of the world's most iconic travel brands
Join the Journey
If you're an experienced travel professional with strong sales skills and a passion for helping people discover extraordinary destinations, we'd love to hear from you.
Join Hurtigruten and help travelers experience the magic of Norway, the Nordics and the Arctic while building a rewarding career in one of the travel industry's most exciting sectors.
Great Place to Work
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Our team operates across many different roles all over the world. Each person makes an important contribution to deliver guest-centric and memorable experiences.
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At the heart of Hurtigruten is a passion for exploration and travel. It’s shared by our team who seek out the remarkable in order to inspire guests and each other.
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Our team has an unrelenting quest for improvement — for our business, our guests, the places we visit and their communities, and the planet as a whole.
About the company
Hurtigruten is one of the world’s great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world.
Our Original voyages connect 34 coastal communities. It is the classic way to travel the Norwegian coast as a local and has rightly become known as ‘The World’s Most Beautiful Voyage’.
To mark our 130-year anniversary, we launched an exclusive range of Signature cruises. These premium sailings showcase our favourite places of Norway’s coast with several hours spent in each port.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
Vincent Keenan | Contact Person
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