Help Desk Support Specialist
- Application Deadline: Sept. 11, 2026
- Chicago
- Remote
Key Responsibilities
- Serve as the first point of contact for user issues and questions.
- Respond to support requests through phone, email, and ticketing systems.
- Create, track, and update support tickets.
- Troubleshoot application, login, and access issues.
- Assist users with claims, documents, reports, and portal usage.
- Escalate complex issues to technical teams.
- Support user account creation, updates, and deactivation.
- Maintain support documentation and knowledge articles.
- Ensure incidents are resolved within defined SLAs.
- Support system training and user adoption activities.
- Generate service desk and support reports.
Skills & Requirements
Required Skills
- 3+ years of Help Desk or Customer Support experience.
- 3-5 years of Application Support experience.
- Experience supporting business applications.
- Experience troubleshooting enterprise or SaaS applications.
- Strong customer service and communication skills.
- Basic application troubleshooting skills.
- Experience using ticketing systems.
- Ability to work independently and as part of a team.
- Good problem-solving and analytical skills.
Preferred Qualifications
- ITIL Foundation certification.
- Experience with ServiceNow.
- Experience with SaaS platforms.
- Experience supporting government or public sector applications.
About the company
Alert IT Solutions Inc. Awarded Multi-Year, Multi-Million-Dollar Contract by State of Illinois for IT Professional Services
Established in 1994, Alert IT Solutions, Inc. is a trusted leader providing specialized IT project resourcing, and consulting services to government agencies in the State of Illinois. With over 25 years of relevant experience in the Information Technology industry, Alert IT Solutions, Inc. has built enduring relationships with State of Illinois agencies.
Shanmuga Priyanka Kalairaj | Contact Person
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