Customer Service Coordinator
- Application Deadline: Sept. 7, 2026
- Nyon
- Hybrid
Job information
Division/Unit: UEFA Events SA/ TIcketing
Contract type: Max term
Location: Nyon (WFH up to one day per week)
This role is based at UEFA’s Headquarters in Nyon, Switzerland for the UEFA EURO 28 tournament. If you are looking for roles based in the UK & Ireland, please visit the UK & Ireland 2028 Limited page.
Start date: 01/10/2026
End date: 31/08/2029
Application deadline: 07/09/2026
Main goal
Reporting to the Customer Service Team Leader, the Customer Service Coordinator supports the team by supervising the first-level ticketing customer service provider and helping to improve the customer journey, from pre-sale and post-sale, for UEFA EURO 2028, UEFA Women’s EURO 2029, UEFA club finals and other UEFA events.
Key responsibilities
- Helping to coordinate and supervise the first-level customer service provider (organising training, drafting presentations, quality management)
- Providing second-level customer service support for UEFA EURO 2028, UEFA Women's EURO 2029, the club finals from 2026 to 2029 and several other UEFA events (pre-sale and post-sale)
- Helping to draft and publish content for UEFA events (FAQs, communication support documents, email campaigns, etc.)
- Contributing to various customer journey sub-projects, for example in relation to ticket portals, mobile tickets and payment questions
- Liaising with customer experience stakeholders such as AccessibALL and UEFA’s spectator services, safety and security, finance and legal teams
Great Place to Work
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Access UEFA's thrilling football events
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Participate in organisation-hosted social gatherings
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Get access to different health and well-being activities
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Enjoy our amazing campus offering numerous sports opportunities
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Taste great food at our restaurant and benefit from a meal contribution
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Travel at a reduced rate with a Swiss rail half-price card
Skills & Requirements
Requirements
Experience:
- 3 or more years of experience in customer service environment
- 3 or more years of experience working on sports or ticketing projects
Education:
- Bachelor's degree in communication or translation
Languages:
- English/ proficient
Other requirements:
- Relocation to Switzerland/France is expected
- Good writing skills
- Customer-oriented and solution-driven mindset
- Attention to detail and a structured approach to work
- Knowledge of Zendesk would be an asset
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UEFA welcomes applications from all, actively working to ensure that we are an inclusive employer that finds the best candidate for our positions, regardless of aspects such as sex, gender identification, disability, age, sexual orientation, religion, ethnicity or nationality.
About the company
UEFA – the Union of European Football Associations – is the game's governing body in Europe. It is a representative democracy, and is the umbrella organisation for 55 national football associations across Europe.
Our objectives are, among other things, to deal with all questions relating to European football, to promote football in a spirit of unity, solidarity, peace, understanding and fair play, without any discrimination on the basis of politics, race, religion, gender or any other reason, to safeguard the values of European football, to maintain relations with all stakeholders involved in European football, and to support and safeguard its member associations for the overall well-being of the European game.
We have a clear vision: a united European football family working together to improve enjoyment of the game.
1. Submit an ApplicationYou can find details on all vacancies on our careers page. Submit your CV and apply with just a few clicks!
2. Online interview Our first interaction usually takes place online – either live or via a short recorded video. This helps us both to learn more about each other.
3. Face-to-face interviewDepending on the role, we conduct in person or online interviews and assessments where you can showcase your skills and personality.
4. OfferIf you reach this stage, congratulations! – you’re the right match for the role. We will be delighted to welcome you to the football family.
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