PV Systems Temp Support

Skills & Requirements

PV Systems Temp Support

Role: PV Systems Temp Support Location: Saint Joseph, MO Client: Boehringer Ingelheim Pay Rate :$56.74 /hr Duration 21 months
Duties

• Hybrid Schedule (3 days a week in office)
• Hours 8-5

Responsibilities during RFP project

• Responsible for running routine reports and queries from the GPV database tables using SQL when needed
• Support computerized system validation testing
• Responsible for PV systems Product Dictionary entries and routine maintenance in databases
  • Product Dictionary updates and new entries
  • Product Family maintenance
  • Product Line updates
• Responsible for triage tickets for system support
  • 1st line of support for PV System tickets
• Support new user set up in PV Systems
  • PV Systems set up
  • Curricula assignments
  • Mailbox maintenance
  • Supporting initial login for new users
• Support Training coordination for PV User community
• New User trainings
• Support communication to PV System User community
  • Front line to User community for system support
• Support PV system monitoring and liaise with IT / Vendor to resolve system issues
  • Case Type Changes?
  • Product Family verifications?
• Supports review of PV Documentation
• Support PV Documentation organization and archiving
• Supports dashboard maintenance and monitoring
• All other duties assigned by Leadership

Skills

• Experience with GxP computerized systems
• Experience with SQL
• Well organized; ability to prioritize assigned tasks
• Experience working within a team environment
• Experience with customer service

Education

• IT or Business Degree (Associate or Bachelors)
• Preferred: Experience with global systems and users