IoT Customer Implementation Specialist (Latvia)
- Application Deadline: Sept. 11, 2026
- Riga
- On-site
At Tele2, we challenge the telecom industry to create more valuable solutions for our customers. Tele2 IoT is a provider of managed connectivity for the Internet of Things market. Today, through our global roaming agreements, SIM technology, and connectivity management platform, we connect 28 million devices worldwide and are considered one of the top players globally.
The Tele2 IoT team in Riga employs a wide variety of professionals who play an active role in international projects for Tele2 IoT, driving innovation and contributing to cutting-edge technologies on a global scale. Our values – Be Brave, Take Action, Make It Simple and Be Cost-Efficient – guide our culture, how we collaborate and how we turn ideas into action.
IoT Customer Implementation Specialist is responsible for ensuring that the customer service experience is efficient and meets customer expectations. This role involves a combination of managing the service delivery with supporting business customers, as well as daily interaction with various internal teams.
This role is meant for you, if you have:
- Fluency in Latvian and English, both spoken and written (for daily communication with the company's clients & partners, and the team members abroad);
- Experience in B2B Customer Support & Customer Onboarding;
- Strong business communication skills, both verbally and in writing;
- Time management skills, ability to prioritize tasks effectively to meet the deadlines;
- Analytical mindset and high attention to details;
- Good collaboration skills, contributing to a positive team environment;
- Preferable experience with Ticketing system & ensuring compliance with Service Level agreements (SLAs);
- Knowledge, experience, and expertise in IoT industry to be considered as an advantage.
Key Responsibilities:
- Ensure the smooth and efficient onboarding of new customers and the successful implementation of company products or services;
- Daily interaction with B2B customers via phone & e-mail;
- Log and track all cases and interactions in dedicated systems;
- Handle Information & Service requests, place & track Sim Orders;
- Help customers with basic invoicing questions;
- Perform Validations on agreements and customer set up;
- Communicate and coordinate orders with sim vendors & warehouse;
- Perform requested optimizations on implemented agreements and customer set-up;
- Help and guide commercial teams to work according to set processes.
What We Offer
- Salary starting from 1500 EUR (gross) depending on experience;
- Other benefits such as: Allianz Premium health insurance; free parking lot near the office, daily fresh fruits in the office, monthly telecom allowance, and exciting team building activities locally and abroad;
- A collaborative and supportive work environment;
- Opportunities for professional growth and development.
Great Place to Work
-
Pension and health care
-
Hybrid and flexible work life balance
-
Career opportunities
-
Parental benefit
-
Employee benefits and Tele2 discounts
-
Inclusive workplace
Skills & Requirements
Why Tele2
- A culture of natural born challengers – At Tele2 we don’t just do things the traditional way. We challenge the status quo and push boundaries to create smarter and more valuable solutions for our customers. You will be part of a culture that values curiosity, initiative and collaboration, where new ideas are welcomed and everyone’s contribution matters.
- Inclusive and supportive environment – We believe in fostering a creative and flexible workplace where people can bring their whole selves to work. Diversity and inclusion are important to us, and we strive to create an environment where people feel welcome, respected and supported in growing both personally and professionally.
- A sustainability challenger – We are proud that Tele2 has been recognized as Europe’s Climate Leader by the Financial Times and named as Sweden’s most sustainable company by Time Magazine and Statista, reflecting our strong commitment to reduce emissions, transparency and long-term climate goals. Our efforts focus on three areas where we can make the biggest difference: advancing a circular economy, combating climate change, and protecting children online. By embedding these focus areas into how we operate and innovate, we aim to create positive impact for people, planet and profit.
Interest and application
Would you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match!
Please note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email.
As a step in the recruitment process, Tele2 performs a background check on final candidates.
Work with great people
About the company
At Tele2, we challenge the telecom industry to create more valuable solutions for our customers. Guided by our challenger mindset, we deliver high-quality connectivity and digital services, ranging from mobile and fixed networks to TV, streaming and global IoT.
Sustainability is an integral part of how we work. Tele2 has been recognized as a climate leader in Europe by the Financial Times and named Sweden’s most sustainable company, reflecting our long-term commitment to reducing our environmental impact and advancing circular solutions together with our customers.
Our values – Be Brave, Take Action, Make it Simple and Act Cost-efficiently – guide our culture, how we collaborate and how we turn ideas into action.
-Tele2 have 3 700 employees and 9.3 million subscribers
-Tele2 is ranked as the best company in Sweden, and among the world’s 40 best companies, for gender equality according to Equileap
-During 2025 Tele2 blocked more than 7.5 million attempts to access child sexual abuse material online in our Internet Services in corporation with Ecpat
-Tele2 was named Sweden’s most sustainable company and ranked 23rd globally by Time Magazine and Statista on their inaugural World’s Most Sustainable Companies list, featuring 5 000 companies from more than 30 countries
Jekaterina Dobrova | Contact Person
Powered by
