Scaled Customer Success Manager, Stockholm
- Stockholm
- Hybrid
About the role
This role sits post-implementation - you'll pick up accounts once they're live on the platform, focusing on driving adoption, retention and growth rather than onboarding. You'll take full ownership of a tech-touch customer portfolio working one-to-many and help the team build scalable processes.
At the same time you will support other CS team members with their customers to help deepen product knowledge. You'll carry a commercial lens throughout - renewals and expansion are part of your success measures, and you'll be expected to understand customers' strategic and commercial goals well enough to spot where Jobylon can support the customer further and create additional value.
Our German speaking customer base is small but growing, and you'll have the opportunity to input into how we work with German speaking markets as we scale.
What you'll do
- Own a tech-touch book one-to-many: adoption nudges, engagement follow-ups and renewal admin
- Assist the Support Team with English and German language tickets
- Provide user training and enablement in a scalable way
- Monitor usage trends and health signals daily; proactively flag churn risks and expansion opportunities
- Keep CRM tools up to date: leveraging our tech stack to create maximum impact both internally and externally
- Contribute to and maintain engagement playbooks and templates
- Answer day-to-day platform questions, and support the wider Customer Success team with customer requests and tasks
- Deliver standardised business reviews for lower-complexity accounts
Work with great people
Skills & Requirements
What we're looking for
- Up to 2 years prior experience in customer support, customer success or a similar client-facing role
- Fluent English and German (required); other European languages are welcome. Swedish is not required for success in this role
- A commercial mindset - comfortable working towards renewal and expansion targets, and curious about customers' strategic and commercial goals
- Comfortable adapting communication style across different customer types and account complexities
- Proactive - you spot opportunities and risks rather than waiting to be told
- Organised, detail-oriented, and comfortable owning data hygiene across CRM/CS tools
- A genuine interest for recruitment and technical products
To be considered for the role, you also need to be based in the Stockholm area and able to visit our office regularly. Unfortunately, we're unable to provide relocation or visa sponsorship for this position.
Great Place to Work
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A People First culture!
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Be part of building and scaling a company
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J-cation - yearly trip with the whole team
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Amazing benefits and perks
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International career possibilities
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Work with inspiring and recognisable brands
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Karriärmöjligheter med internationellt fokus
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Fantastiska förmåner och perks
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J-cation - årlig resa med hela teamet
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Möjligheten att vara med och bygga en organisation
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Ett bolag med en People-First kultur
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Jobba med välkända och inspirerande kunder globalt
About the company
Jobylon develops and offers a modern hiring software (SaaS) to companies who want to create and share beautiful job ads and manage their applicants with ease. The recruitment industry has stayed unchanged for too long whilst the need for a simple and efficient tool has increased.
Jobylon was founded in 2011 and since then we've launched a number of exciting projects and ventures within the HR tech space. We've always had the same goal - to use technology and innovation to change and simplify what is today a traditional space.
During this time we've also been awarded as one of Sweden's hottest entrepreneurs and nominated for the Red Herring award - we've done this with a small but dedicated team!
Today, we work with nearly 1000 employers from more than 80 countries worldwide , including amazing organisations such as 7-Eleven, Schibsted, Scandic Hotels, Vaimo, Bonnier and many more!
The Jobylon ValuesTOM
GROWTHWe embrace GROWTH - as individuals, as a team, and as a business. We strive to learn continuously, think big, never settle — and be number one.
RESPECTWe lead with RESPECT - for our mission, our customers and each other. We take ownership and hold ourselves to a higher standard in everything we do.
IMPACTWe show up to make an IMPACT - to win together by making every role matter, every contribution count, and celebrating outcomes over output.
THRIVEWe create space to THRIVE - to feel happy and build meaningful moments together. Because when we thrive, we drive things forward.
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