Engagement Manager / Contract Manager
- Application Deadline: Aug. 31, 2026
- North Dakota, USA
- Remote
- Hourly salary: $80 - $100
Key Responsibilities:
- Act as the single point of accountability for the overall engagement and contract performance.
- Build and maintain strong relationships with customer leadership and state/government stakeholders.
- Lead governance meetings, service reviews, and executive-level business discussions.
- Monitor contractual commitments, service levels (SLAs), KPIs, and compliance requirements.
- Manage customer escalations and drive timely resolution of critical issues.
- Coordinate with delivery, technical, finance, and support teams to ensure successful service execution.
- Identify, track, and mitigate engagement risks and issues.
- Ensure timely and accurate billing, invoice submission, and revenue realization.
- Review contract performance and support contract renewals, amendments, and scope changes.
- Provide regular status updates, performance reports, and executive summaries to stakeholders.
- Drive customer satisfaction and continuous service improvement initiatives.
Skills & Requirements
Required Qualifications:
- Bachelor's degree in Business Administration, Engineering, Information Technology, Management, or a related field.
- 8+ years of experience in Engagement Management, Contract Management, Account Management, or Service Delivery.
- Experience working with Government/Public Sector customers is preferred.
- Strong knowledge of contract management, governance processes, SLA/KPI management, and billing operations.
- Excellent stakeholder management, communication, negotiation, and escalation management skills.
- Ability to work effectively with senior executives, cross-functional teams, and customer stakeholders.
- PMP, ITIL, PRINCE2, or Contract Management certifications are preferred.
About the company
Alert IT Solutions Inc. Awarded Multi-Year, Multi-Million Dollar Contract by State of Illinois for IT Professional Services
Established in 1994, Alert IT Solutions, Inc. is a trusted leader providing specialized IT project resourcing, and consulting services to government agencies in the State of Illinois. With over 25 years of relevant experience in the Information Technology industry, Alert IT Solutions, Inc. has built enduring relationships with State of Illinois agencies.
Please learn more about us on www.alertitsolutions.com
Shanmuga Priyanka Kalairaj | Contact Person
Powered by
