Global Quality Manager, Operating Model

Job Description

Your role

Global growth requires consistent ways of working, clear governance, and a strong culture of continuous improvement. At Etteplan, we are strengthening our global Operating Model and are looking for a Global Quality Manager, Operating Model, to play a key role in that journey.

In this role, you will lead the development of Etteplan's Quality and Environmental Management System (ISO 9001 and ISO 14001) and help ensure that our Operating Model supports efficient execution, business performance, and consistent customer experience across countries, service areas, and functions.

You will have a unique opportunity to influence how Etteplan operates globally, working closely with senior business leaders, process owners, and the department and area managers, to build scalable, business-driven practices that support our future growth.

Etteplan is a leading technology services company that helps industrial businesses create smarter, safer, and more sustainable products and solutions. With close to 4,000 specialists across Europe and Asia, we combine deep technical expertise with a passion for innovation, continuous improvement, and customer success.

Your key responsibilities

As Global Quality Manager, you will be responsible for developing, maintaining, and continuously improving Etteplan's integrated Quality and Environmental Management System as an integrated part of our Operating Model.

Your responsibilities include:

• Ensuring that business processes, governance practices, roles, responsibilities, controls, and KPIs are consistently reflected in the management system and related documentation.
• Driving harmonization, implementation, and continuous improvement of global processes, operating principles, and management practices across the organization.
• Planning and leading internal audits, management reviews, and operating model maturity assessments, and developing an effective feedback loop from implementation back into the Operating Model.
• Facilitating knowledge sharing and promoting a culture of quality, accountability, and continuous improvement across Etteplan.
• Monitoring process performance, quality and environmental objectives, and Operating Model deployment progress, identifying improvement opportunities and facilitating corrective actions.
• Supporting process owners and business leaders in process and capability development, including ownership of the process and document management modules in the Intranet.
• Co-ordinating external certification activities and maintaining compliance with relevant management system standards including ISO 9001 and ISO 14001.
• Co-ordinating answers to customer information requests, assessments, audits and questionnaires regarding Etteplan’s capability and compliance as a supplier.

To succeed in this role, you will bring

• Strong understanding of Quality Management Systems, process management, governance models, and continuous improvement principles.
• Experience in developing, implementing, and maintaining management systems in an international organization.
• Experience with ISO 9001, ISO 14001 and organizations with certified management systems.
• Capability to translate business strategy and operating model requirements into practical processes, governance mechanisms, and management practices.
• Experience in planning and conducting audits, management reviews, and organizational assessments.
• Ability to work collaboratively across organizational boundaries and influence stakeholders at different organizational levels.
• Strong analytical, facilitation, and problem-solving skills combined with a structured way of working.
• Excellent communication and change management skills.
• Fluency in English and Finnish, Swedish or German is an advantage

What we offer you

You will work with a clear mandate in an organization where the Operating Model is defined and approved, values support strong collaboration, and colleagues work across multiple technology domains and industry sectors.

This role is based in Finland, with flexible hybrid working arrangements, preferably based at one of our offices in Espoo, Vantaa, Hyvinkää, Tampere or Lahti. We provide the flexibility needed to do your best work while staying connected to colleagues and the business.

At Etteplan we ensure that your compensation is fair and transparent. Your salary reflects your competencies and contributions, in line with our way of working. For this role, the typical monthly salary is 6000-8000€/month, depending on your background, with the possibility of a performance-based bonus target of 3-times the monthly salary.

You will be part of our global team in the Solutions & Technologies organization, and report to Head of Operating Model Development, Juha Nieminen, who will support you in succeeding in this role. The role includes some travel, mainly in Finland, and occasionally in our other operating countries.